SVP, ONE Delivery & Solution Engineering

Mastercard

69d

About The Position

The Senior Vice President, ONE Delivery and Solution Engineering role will be responsible and accountable for all services delivered by the ONE organization to the CTOs they are aligned to, ensuring that customer needs, portfolio outcomes, and technology service delivery are consistently aligned with the CTO’s strategic vision, driving enterprise-level impact across the organization. From a business strategy perspective, this role centralizes accountability for technology service delivery, ensuring that investments and initiatives are prioritized, governed, and executed in line with enterprise goals. This role enhances organizational agility and responsiveness to customer needs, while also providing a unified portfolio view that enables CTOs and product leaders to allocate resources effectively, resolve cross-team conflicts, and accelerate delivery. This role complements the work of CTOs and other senior leaders by bridging strategy with execution by ONE, ensuring alignment across portfolios, and providing real-time transparency into risks, roadmaps, and enterprise outcomes.

Requirements

• Recognized internally as a thought leader in driving portfolio governance, service delivery accountability, and strategic alignment with CTO priorities utilizing IDE and SRE knowledge and capabilities.
• Strong preference for influence and negotiating skills as this role focuses on influencing stakeholders and leading negotiations across multiple delivery and portfolio teams.
• Demonstrated ability to operate with complete independence and autonomy.
• Demonstrated ability to conceptualize, manage, and prioritize multiple large-scale company initiatives in parallel.
• Successful track record leading design initiatives to improve processes and increase efficiencies for operational and financial value by leveraging tools and technologies.
• Experience leading Technology infrastructure teams across a global footprint.
• Strong Operational Excellence experience: experience delivering higher levels of stability and resiliency and leading incident management practices.
• Experience building and leading Site Reliability Engineering teams.
• Demonstrated ability to quantify the value and performance of software products and services and demonstrated ability to formulate data-driven decisions that lead to results.
• Excellent verbal and written communication skills; experience influencing CTO level leaders.
• Demonstrated experience as a leader with the ability to attract, recruit, and develop technical talent.
• Internal / External Evangelist who can promote the success and advances of the technology infrastructure & operations organization.
• Natural curiosity, and excitement to stay abreast with the latest technology trends and best practices.
• Strong business acumen – demonstrated ability to create and drive business case outcomes; and strong financial management experience.

Responsibilities

• Serves as the single point of accountability for technology service delivery, infrastructure design engineering and Site Reliability Engineering aligning customer needs and portfolio outcomes with the CTO’s strategic vision.
• Centralizes governance, streamlines escalations, provides technical SME knowledge, and drives proactive portfolio management to ensure consistent delivery, clear ownership, and enterprise-level impact.
• Translates the CTO’s vision into actionable priorities, guiding portfolio delivery and enterprise-level outcomes.
• Owns the infrastructure design engineering priorities and aligns to each product within the CTO aligned portfolio.
• Provides Level 3 site reliability engineering capability to drive operational efficiencies, continual service improvements and enhanced observability in line with each service requirement.
• Responsible for implementing metrics-driven continuous improvement, aiming to enhance customer experience, ensure clear ownership, and drive operational excellence.
• Is a member of the CTOs extended leadership team; joining team meetings and offsite strategy sessions to stay aligned to the CTOs priorities.
• Responsible for taking ONE related efforts to the CTOs to influence them for critical efforts (e.g. End of life, patching, ESG, Infrastructure Optimization).
• Collaboration and relationship management across the broader domain to manage/mitigate escalations, customer impacts, reprioritization of efforts, anticipate future needs and adjust budget, organization and staff accordingly.
• Drive and lead strategic initiatives, technology enhancements, service delivery and support for the CTOs.
• Provide strategic judgement, guidance and execution for technology operations, services and support globally while monitoring performance and critical project initiatives.
• Build/maintain effective relationships with subject matter experts in Security, HR, finance, sales, sourcing, SPM, and other stakeholders to promote cross-functional collaboration and partnership driving positive results across ONE.
• Lead administrative and organizational matters, process improvements, upgrades across teams globally leveraging key performance indicators and data to identify constraints and form improvement plans.
• Guides software and hardware solutions to address technical issues; seeks opportunities for improvements and efficiencies.
• Leads complex system and platform problem resolution efforts to prevent recurrence.
• Demonstrated ability to lead live incident triage across stakeholders to ensure mitigation, root cause analysis and resolutions are achieved.
• Performs financial planning, forecasting, and budget tracking/adherence to reduce total cost of ownership and allocate resources efficiently / workforce planning and capacity management.
• Conducts goal setting and performance appraisal processes, coaches and develops employees of the organization.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees