The Senior Vice President of Member Services is a pivotal role within Lantern Care, responsible for evolving and managing all aspects of member services and the overall member experience. The SVP of Member services is responsible for overall executive leadership, operational rigor, strategic vision, and ownership of Lantern's Member Experience functions to achieve our mission and meet organization goals and requirements. This overall responsibility and ownership of results includes excellent performance in all areas of operational expertise in the healthcare space and Customer Experience Operations (service levels, case utilization, revenue generation, forecasting optimization, KPI’s, learning and Development, knowledge management, customer satisfaction - both current and new clients). As SVP you are a business athlete with the broad experience, analytical skills, and quantitative comfort to structure, analyze, and interpret data around our biggest challenges and opportunities. You will be an exceptional communicator and able to explain Lantern care in an informational, influential, concise, uplifting, and personable manner at all levels of the organization. The SVP will play a key role in growing and transforming our service delivery operation including our specialty evolution into the clinical care space. This role will have direct responsibilities for location growth in addition to overseeing and leading all management and operations of our current location (Dallas, TX). The SVP will collaborate with other Executives and management to execute on the strategies and plans of the company to achieve excellent customer service and ensure consistent profitable growth.