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This position develops and implements the enterprise-wide vision, strategy, and learning programs, including Velera’s internal employees and clients. Internally oversee the design, implementation, and evaluation of learning strategies, programs, methods, and systems that facilitate professional development and continuous learning. Externally and client-facing, oversee knowledge management and training delivery business models and strategies, programs, systems, and operational consulting services for client-site, in-resident, and online training to facilitate knowledge transfer, performance, and process improvement. Incumbent will engage Velera’s Velocity Team and Business Unit Leaders to ensure the Learning & Operational Excellence business unit is performance aligns with the strategic plan, integration plans, and service model. This position also develops strategic direction for the institutionalization of process innovation and operational excellence throughout all divisions, lines of business, new product development, member integration, supply chain management, and performance management of both core and enabling processes. Additionally, the incumbent provides strategic direction for the technology center of process excellence that supports the ongoing maintenance and development of the technologies that are used to create and automate workflow, inclusive of BPM technologies, Robotic Process, and Intelligent Automation.
