SVP, HR Shared Services Director

Customers Bank-posted 4 months ago

Full-time • Senior

Malvern, PA

Credit Intermediation and Related Activities

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As the Director of Shared Services, you will oversee the efficient and effective operation of shared services functions, including HR operations, compliance, risk, and governance, and HR data management. You will ensure compliance with all regulatory requirements, drive process improvements, and support the organization's strategic objectives by delivering high-quality services to team members.

Lead and manage the shared services teams ensuring high performance and professional development.
Develop and implement strategic plans for the shared services functions aligned with the organization's goals.
Foster a culture of continuous improvement and excellence in service delivery.
Oversee the end-to-end payroll process to ensure accurate and timely payroll processing for all employees.
Manage audits and resolve discrepancies in a timely manner.
Manage the day-to-day operations of the shared services functions, including benefits administration, HR data management, and employee services.
Implement and maintain standardized processes and systems to improve efficiency and effectiveness.
Ensure high levels of customer service and satisfaction across the organization.
Ensure all shared services activities comply with legal, regulatory, and internal policies.
Identify and mitigate risks related to HR operations.
Maintain confidentiality and security of employee data.
Lead initiatives to streamline and automate processes within shared services and payroll.
Evaluate and implement new technologies and systems to enhance service delivery.
Monitor and analyze performance metrics to identify areas for improvement.
Collaborate with HR, Finance, IT, and other departments to ensure integrated service delivery.
Communicate effectively with employees, management, and external partners.
Provide expert advice and support on payroll and shared services matters.

Bachelor's degree in human resources, Finance, Business Administration, or related field.
Minimum of 8 years of experience in HR Operations and shared services management, with at least 5 years in a leadership role.
Strong knowledge of HR processes and regulations required.
Exceptional communication, interpersonal, and leadership skills.
Proven experience in process improvement and change management.
Strong analytical and problem-solving skills.
Proficiency in HRIS and payroll software (e.g., ADP, Workday, SAP).
Microsoft Office Suite - Outlook, Excel, Word, and PowerPoint.

Advanced degree or professional certification (e.g., CPP, SPHR) is a plus.

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