SVP, Head of Coverage & Complex Claims

Chubb • Jersey City, NJ

75d

About The Position

The Head of Coverage and Complex Claims will lead all Complex Claims operations, providing strategic oversight and executive leadership across all complex and long-term exposure claims. This position reports to the Head of North America Claims and is responsible for directing high-stakes litigation strategies, ensuring effective claims resolution, managing long-tail exposure claims, and advising on legal and coverage-related and regulatory risks. The successful candidate will possess extensive experience and technical expertise in complex and coverage litigation, with a proven record of developing and managing highly engaged, high-performance teams. This person will be a change agent with exceptional leadership skills, capable of driving efficiencies as a result of a deep understanding of complex claims environments. This role requires a strong executive presence, exceptional leadership skills, and the ability to foster collaborative relationships within the organization. A law degree is required to navigate the intricate legal and regulatory landscape of complex claims.

Requirements

• Juris Doctor (JD) degree from an accredited law school; active bar membership preferred.
• Minimum of 15+ years in complex claims and litigation management within the insurance industry.
• Strong business acumen, particularly in managing expenses, loss, budgets and implementing long term planning goals.
• Demonstrated executive leadership in the insurance industry with specific experience in leading, motivating, and managing large teams.
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and effectively.
• Deep technical and subject matter experience across a diversified long tail insurance portfolio.
• Ability to develop and implement forward-thinking strategies that align with corporate objectives and regulatory requirements.
• Strong understanding of regulatory, legal, and compliance issues affecting the insurance industry.

Responsibilities

• Exhibit a strong executive presence and communicate effectively with senior leadership on significant complex claims, issues and trends.
• Identify and elevate potential issues before they arise, and take proactive steps to develop strategic solutions.
• Drive successful outcomes, and mentor, train and develop the claims teams to adopt the same mindset and priorities.
• Oversee and manage complex claims operations, ensuring efficient and effective resolution strategies and compliance with company standards.
• Innovate service improvements that balance efficiency/productivity, defense and indemnity management, customer service and quality assurance controls.
• Develop and deliver an effective operating model, focusing on key strategic priorities and performance improvement initiatives.
• Leverage claim and data systems to improve claim processes, drive operational efficiencies and produce results.
• Manage audit process that integrates meaningful quality standards, validates appropriate controls and provides value to leadership team.
• Develop and lead litigation strategies for high-exposure claims, minimizing financial risk and defending company interests.
• Provide executive oversight of long-tail exposure and mass tort claims ensuring comprehensive analysis and risk assessment.
• Ensure all operations are in full compliance with legal, regulatory, and corporate policies, while proactively addressing emerging risks.
• Collaborate with other departments to manage claims and align strategies with broader company goals.
• Identify, assess, and mitigate legal and financial risks associated with complex claims.
• Leverage data-driven insights to improve claims processes, monitor performance, and present regular performance and risk analysis reports.
• Drive innovation in claims handling processes, leveraging technology and best practices to enhance efficiency, customer experience, and outcomes.

What This Job Offers

• Career Level: Executive
• Industry: Insurance Carriers and Related Activities
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees