SVP & GM, Revenue Solutions, Provider Market

UnitedHealth Group•Washington, DC

20d•Hybrid

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. In the Optum Insight Provider Market, we help providers optimize financial performance, enhance clinical decisions, and accelerate growth. The General Manager, Revenue Solutions, is charged with developing and executing on strategic and commercial plans to achieve above market growth in delivering solutions to our customers participating in multi-payer solutions, helping health plans improve claims accuracy and increase savings. Through increasing transparency, we can streamline workflows and close risk gaps. This includes setting the agenda and orchestrating across Commercial, Product and Operations leaders to drive the end-to-end client experience, securing new business and customer renewals, converting that new business into revenue, and ensuring the satisfaction and loyalty of customers. Responsible for delivering on over $800M annual revenue. Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions. Serves as a member of the Provider Market business senior leadership team and contributes to the overall success of the business to drive the business unit. The General Manager position requires an individual who understands how to get things done at Optum through influence by leveraging their extensive interpersonal and collaboration skills. In addition, you must have experience in strategic planning, execution, building relationships and working with executives at all levels. The General Manager will have strong critical thinking skills, demonstrated success in driving complex strategies, outstanding cross group organizational skills and agility, and effective communication skills (verbal and written). Additionally, the General Manager will have a proven track record of having run a large P&L, operations, product innovation, and revenue & profitability growth. You should also enjoy setting stretch goals and be flexible with the ability to tolerate and manage ambiguity and uncertainty. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Hybrid in MN/DC: This position follows a hybrid schedule with four in-office days per week.

Requirements

Bachelor’s degree required
15+ years of combined experience and a proven record of driving major transformational change and delivering measurable results, and developing and leading growth programs or initiatives
15+ years experience of progressive general management with P&L responsibility in growth oriented, client-focused organization
Experience leading and growing the P&L of a solutions business in a large-sized healthcare technology organization. Experience working with product development, launching new products, and thinking innovatively
Skilled in organizational development, personnel management, budget and resource development, and strategic planning
Experience in managing multi-million-dollar budgets that include sales/bookings targets, revenue targets, client satisfaction targets, and expense targets
Prior experience in forecasting. Demonstrated experience in financial planning and analysis with previous experience partnering with human resources, information technology, and legal
A demonstrated track record of acting as an innovative thought leader and business partner to executives across multiple business units
Proven experience and expertise in leading a large and complex organization through transformation from one of stand-alone business units to a more fully integrated and strategically aligned organization
Experience assimilating and analyzing information pertaining to the customer experience
Experience motivating, developing, coaching, and guiding people in a matrixed organization
Experience managing a team plus indirect staff across multiple geographies
Ability to navigate and work across multiple constituents to develop, communicate, and support a company’s short-term and long-term business objectives
Possess personal qualities of integrity, credibility, and commitment to Optum’s Vision and Values
Must be able to travel 50%25

Nice To Haves

Master’s Business Administration
10+ years of combined experience in product management, delivering new product delivery and leading strategic go-to-market initiatives of diverse scope in a large matrixed software company
Experience working in design thinking and/or familiarity in working in an agile/scrum process is a plus
Has led the SDLC and PDLC for a multi-segment, multi-solution, technology organization in the healthcare space
Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
Experience working across UHG, Optum and UHC lines of businesses
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Provide overall business leadership for the Revenue Solutions business, partnering across Optum to drive Enterprise-wide client solutions
Deliver against business results: revenue and IOI targets
Formulate business strategy, financial plans and execution plans for the business and be responsible for the business P&L, generating YoY double digit growth, both organic and inorganic
Expand product offerings, generate additional revenue opportunities, improve the customer experience, and enhance the infrastructure by leveraging existing and modern technologies with an AI-first mindset. Shape product strategy; ensure alignment with roadmap and capital allocation
Provide end-to-end thought leadership, insight, and influence around Optum’s enterprise-wide strategy. Help identify and exploit synergies and market opportunities for Optum Insight and Optum’s other business segments
Collaborate with other lines of business to drive organizational efficiencies and alignment and to develop the infrastructure for future growth. Effectively work across the matrix to shepherd the mindset and cultural shift needed to create a more streamlined process while the organization transforms to a more cloud-first, AI-first, SaaS based business
Lead domain business reviews (forecasts, objectives, status updates)
Engage with customers on high-impact opportunities
Develop an end-to-end process for development, implementation, use, reporting and feedback on solution offerings – collaborating with other product groups, distribution channels, and specialist areas, as necessary
Spearhead the development, communication, and implementation of effective growth strategies to achieve and surpass sales, profitability goals for the Revenue Solutions business and its many diverse software and services solutions
Collaborate with the Optum executive team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to enable the rapid growth objectives of our organization
Build and manage strategic vendor relationships. Develop and maintain relationships with internal & external contacts. Manage internal and external service providers (development, IT, operations, sales, legal, compliance, marketing, etc.) to ensure the offerings meet company objectives and these large, shared services organizations are accountable to delivering effective, timely solutions
Recommend and champion strategies and tactics designed to positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure P&L and market share goals are achieved
Build for the future and provide strong leadership; oversee talent plans and strategies to attract, motivate and retain a diverse, qualified, and engaged team to fulfill current and future business needs. Provide ongoing coaching and developing of staff and ensure resource planning
Understand the future of the industry and develop new products and services in order to better support clients and ensure smooth delivery of innovative solutions
Identify continuous improvement opportunities and manage productivity metrics and efficiencies
Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives
Foster a success-oriented, accountable environment within the company
Represent the company with clients, investors, and business partners