SVP & General Manager, Global Professional Services

Rimini Street

22d•Remote

About The Position

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a Senior Vice President (SVP) & General Manager (GM), Global Professional Services. The role will be based in the US and may work from a remote office. Location within commuting distance of our Regional hubs in Las Vegas, NV or Pleasanton, CA is desirable, or near a major city as periodic travel will be required as necessary across the world. The role will report directly to the Chief Operating Officer (COO) of Rimini Street. Driven by the goal of evolving and scaling Rimini Street to $1B/year in revenue, we are seeking an SVP & GM, Global Professional Services (PS) to drive rapid top-line growth of our Global PS business. The Global PS leader will be responsible for creating the strategy and driving the development of Rimini Street professional service offerings, including Ad Hoc Services, Packaged Services and large, complex Special Projects, along with positioning and messaging to the market. In collaboration with our Global Service Delivery team, you will be instrumental in defining the model for delivering these services, aligned to gross margin goals. In collaboration with and in support of our Regional GMs around the world, you will be accountable for driving demand (leads and pipeline), new sales and client satisfaction for our Professional Services to new and existing clients. The PS team will also provide Project/Engagement Management to oversee the delivery of professional services, on-time and on budget for timely revenue recognition.

Requirements

15+ years in General Management and/or Professional Services senior leadership as a Partner, Managing Director or equivalent roles with a proven track record of driving strong business and sales results against target plans. Prefer experience overseeing high-growth SaaS, software, AI or technology -related services businesses.
10+ years of leadership experience in technology-focused professional services/consulting firms as a Partner, Managing Director, Principal, Practice Leader or Engagement Leader.
Experience designing, building and managing revenue-generating teams with annual goals of at least $40M and managing P&Ls of at least $80M.
Experience building and scaling consulting practices from scratch.
5+ years of experience selling enterprise software and services, in SaaS or licensed models, on-premise or in the cloud.
Experience building new markets or businesses either in start-up environments or working for international enterprise software companies.
Experience defining and developing new professional services projects and repeatable engagements that meet market needs, provide value to customers, and satisfy margin goals.
Experience in leading the delivery and fulfillment of technology services, through both internal and external resources.
Experience with Oracle and SAP software and related services.
Experience in leadership positions in publicly traded companies desirable.
Proven experience in team-selling, as this role will require you to spend a significant portion of your time influencing Sales leaders and participating in developing and closing sales transactions.
Experience managing teams of quota-bearing sales reps and pre-sales technical resources across multiple territories. Specifically, sales management experience in Corporate and Enterprise markets with focus on selling to medium and large Enterprises.
Demonstrated results in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals.
Ability to identify and develop executive relationships with clients, partners, industry analysts and press, and to leverage relationships for references, marketing assets, events and interviews.
Strong General Management skills and P&L responsibility in technology companies with annual revenue of at least $300M/year.
Product Management skills, spanning concept stage to definition and development, introductions and lifecycle management.
Sales management skills, including managing Sales leaders and teams.
Strong leadership talents, exceptional attitude and spirit, and the ability to establish consensus across functional areas, and with clients.
Ability to influence and direct groups in dotted-line relationships and matrixed organizations.
Demonstrated ability to combine strong analytical skills, qualitative analysis and people skills to solve complex business issues.
Business acumen developed through years of experience in Enterprise software and/or services businesses.
Customer-centric approach and a passion for helping customers address issues and focus on improving their core business.
The passion and persistence to disrupt the status quo, introduce new technologies and drive alternative approaches to solving business challenges.
The gravitas to work directly with senior executives of Fortune 500 clients, and the ability to earn their respect and build relationships that can be called on for prospect references, marketing assistance, and other company needs.
Domain expertise working around software companies in excess of $1B in revenue with depth of understanding around complex contracts and sales cycles.
Willingness to embrace change and adapt in a rapidly evolving, fast-moving market and company.
Demonstrated success building and reinforcing a unique and creative culture that is team-oriented and collaborative.
Strong time management and organizational skills.
Proven record of producing high-quality deliverables and results, on-time.
Excellent communication skills - verbal, written and in presentations.
Leading by example. Working hard with a willingness to get involved in whatever needs to be done.

Nice To Haves

Experience in leadership positions in publicly traded companies desirable.
Masters or MBA desirable.

Responsibilities

Strategy – define roadmaps for Rimini Street professional services aligned with market needs and evolution, competitor’s offerings, and feedback from clients and the field. Build a robust AI based consulting and managed services practice.
Development of New Offerings – drive development of professional services, projects and engagements to fulfill roadmaps. Service definition includes scope of work, deliverables, timelines, and pricing. The 3 main categories of PS offerings will be: Ad Hoc Services – Support Rimini’s streets client needs, aligned to our areas of expertise and value that we can deliver Packaged Services – clients can choose from packages that have set prices and deliverables and are easy to buy and deliver. Transformational Projects - large, complex or strategic projects we are uniquely qualified to bid on and win. Managed Services – Help customers purchase managed services in a subscription form across the term of their contacts.
Service Delivery – In collaboration with our Global Services Delivery team, define the model for delivering professional services, aligned with gross margin goals. Ensure the timely delivery and fulfillment of PS, leveraging both internal resources (employees) and external resources (contractors and partners).
Messaging and Positioning – develop positioning and messaging that differentiates Rimini Street professional services in the market
Lead Generation – in collaboration with marketing and lead generation teams, develop and deliver activities to achieve required levels of leads for new business attainment
Sales Enablement – communicate the value proposition of our professional services to the Sales team, and in collaboration with the Sales Enablement team, develop the sales tools, enablement materials, and competitive analysis, to support the selling process and improve our sellers’ proficiency and efficiency in selling professional services
Competitive and Market Intelligence – be the expert on targeted buyers, how they buy, buying criteria, objections; be the expert on the competition, their offerings, their positioning and how to win against them.
Thought Leadership – act as Rimini Street thought leader for all things related to professional services both internally and externally
Revenue – support and engage actively with our Sales, Client Success and Renewal teams around the world to achieve expected revenue targets (new client invoicing and renewals) for our professional services offerings
People Management – lead, manage and develop a high-performing global team of experienced PS professionals with a high (compared to best in class benchmark) level of employee engagement.
Financial and Operational – deliver key goals for the professional services businesses on-time and on-target, including: agreed-upon roadmap, quarterly and yearly; defining new engagements; number of leads; pipeline; new client invoicing; revenue; and client satisfaction while meeting the team’s budget.