SVP/FVP, Client Lifecycle Management
About The Position
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Job Responsibilities · Develop, design, implement, and manage the client value proposition and client lifecycle strategy for the Private Bank segment. · Drive initiatives to enhance the client journey across onboarding, engagement, retention, and exit stages. · Define client engagement standards and collaborate with Market Heads and Relationship Managers to ensure consistent and high-quality delivery. · Monitor and analyse competitor value propositions, providing actionable insights and recommendations to maintain a competitive edge. · Identify gaps and opportunities within the client portfolio by leveraging data and advanced analytics, including co-designing predictive models and dynamic segmentation strategies. · Co-create client campaigns and targeting strategies to deepen relationships and optimise portfolio performance. · Define and track portfolio KPIs, generate insights, and translate them into targeted strategies for personalised client engagement. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site
Responsibilities
- Develop, design, implement, and manage the client value proposition and client lifecycle strategy for the Private Bank segment.
- Drive initiatives to enhance the client journey across onboarding, engagement, retention, and exit stages.
- Define client engagement standards and collaborate with Market Heads and Relationship Managers to ensure consistent and high-quality delivery.
- Monitor and analyse competitor value propositions, providing actionable insights and recommendations to maintain a competitive edge.
- Identify gaps and opportunities within the client portfolio by leveraging data and advanced analytics, including co-designing predictive models and dynamic segmentation strategies.
- Co-create client campaigns and targeting strategies to deepen relationships and optimise portfolio performance.
- Define and track portfolio KPIs, generate insights, and translate them into targeted strategies for personalised client engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
