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The Senior Vice President, Global Fan Support Operations is a transformational executive role responsible for driving operational excellence, consistency, and innovation across Ticketmaster’s global fan support functions. This leader will ensure seamless delivery of fan-facing services across multiple regions and channels, overseeing both front-office and back-office operations to meet evolving business needs and fan expectations. This role requires an experienced operator with the vision to shape scalable service models, the discipline to drive performance, and the influence to collaborate across global teams. The SVP will partner with senior leaders across Product, Technology, Legal, Client Ops, PR and Marketing to embed a fan-first mindset while maintaining operational stability and delivering continuous improvement. A key focus will be leading global BPO strategy and ensuring cost-effective, high-quality service delivery through internal and external teams. We are seeking a well-connected leader within the contact center and customer service industry — someone who brings external perspective, strong relationships, and deep understanding of market best practices. The ideal candidate will be bold, decisive, and unafraid to challenge the norm. They will be a calculated risk taker, willing to disrupt traditional thinking and push boundaries using data, insight, and fan sentiment to influence change. This is a high-profile, executive-level role requiring exceptional stakeholder management, global business acumen, and strong alignment to strategic outcomes. The SVP will need to travel to maintain engagement across global markets and must be adept at navigating different cultural contexts and regulatory environments to ensure market relevance and compliance.
