SVP Deposit & Operations Change Administration

State Employees' Credit Union • Raleigh, NC

14d • Hybrid

About The Position

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: This is a senior management leadership position responsible for all aspects of the Core change management experience for staff and members. Direct and facilitate change management efforts leading up to and including core conversion. Serve as the core change management expert and advocate for the organization. Gather information and assist with business cases to support conversion requirement decisions. Ensure appropriate conversion components are included in employee training and member communications and disclosures. Ensure a seamless core conversion for the organization and for members. Have thorough knowledge of by-laws, regulations, and general statutes regarding credit unions and deposit accounts. Participate in industry conferences and peer groups, as needed. Involves communication with all levels of Credit Union staff, vendors, and industry groups.

Requirements

• Minimum education – BS degree in Business Administration, Marketing, Economics, or Finance
• 10+ years of operations experience, change management, product management in the financial services industry
• Direct experience with systems and/or company mergers, conversions
• 8+ years in a management or leadership role
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with others.
• Must be cordial in all interactions with members and coworkers.

Nice To Haves

• Preferred education - Masters
• Preferred experience – 10+ years of operations experience, change management, product management
• Experience with bank or credit union mergers and conversions
• Experience working / managing multiple projects at one time
• Strong member service and critical thinking skills and demonstrated ability to respond to inquiries with tact, diplomacy, and patience.
• Must have extensive knowledge of credit union deposit products, policies and procedures including account origination, maintenance, servicing, and loss mitigation/collection.
• Strong negotiating skills
• Attention to detail.
• Must have a high degree of written and verbal communication skills, professionalism, and good organizational skills.
• Must be highly member service oriented and be flexible with schedule when needed.

Responsibilities

• Change Management - Partner with EPMO, Core Vendor, third-party conversion consultants, and other key stakeholders to ensure SECU’s core conversion experience transformation goals are achieved. Oversee the efforts of the assigned core conversion project team/pod leaders to design and deliver conversion training plans, internal and external communication plans, and internal and external conversion support plans that prepare members and employees for their conversions-related experience. Work closely with the training, marketing, contact center, procedure, retail/member support, and other conversion project team leads to ensure plans are developed, tasks are appropriately completed, results are documented and remediation efforts are tracked, communicated, escalated, and resolved to support a seamless and risk-mitigated conversion experience in line with SECU’s goals for a successful core conversion transformation.
• Transformation – Lead change management efforts as SECU prepares for and converts to a new Core System including teller, deposits, member information profile, account opening platform, check processing system, overdraft/nsf program and many other ancillary services provided to the member. Understand system options and perform business cases to guide SECU to best options to serve members in the future. Serve as the point of contact and advocate for member impacting lines of businesses for all transformation and conversion components. Identify and mitigate resistance to change. Collaborate closely with SVP of Technical Transformation, Branch Leadership, Learning & Development, and other conversion partners to ensure a successful and seamless core conversion for the organization and members.
• Provide active leadership, driving the vision and values of SECU. Provide a growth fostering environment to help employees reach their goals and full potential. Ensure each employee feels valued and understands the importance of their roll at SECU. Be responsible of interviewing and hiring full time employees.
• Communicate with all levels within the organization to obtain approval on key decisions needed for requirements for Core systems in support of SECU’s mission and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees