SVP Client Services

EPM Scientific

279d • Remote

About The Position

Currently partnered with a growing med comms agency looking for an experienced SVP Client Services to lead a mix of medical education, medical affairs, and publications accounts. The SVP will oversee a team of up to three direct reports and will be responsible for driving client strategy, ensuring exceptional service delivery, and fostering organic growth within their client portfolio.

Requirements

• Bachelor's degree.
• 10+ years of experience in client services within the medical communications industry.
• Proven track record of successfully managing client relationships and driving organic growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to think strategically and execute effectively.

Responsibilities

• Develop and implement strategic plans to enhance client satisfaction and retention.
• Serve as the primary point of contact for key clients, ensuring their needs are met and exceeded.
• Oversee and mentor a team of three direct reports, providing guidance, support, and professional development opportunities.
• Foster a collaborative and high-performance team culture.
• Ensure the highest quality of service delivery across medical education, medical affairs, and publications accounts.
• Identify opportunities for organic growth within existing accounts and develop strategies to capitalize on them.
• Stay up-to-date with industry trends and market dynamics to inform strategic decision-making.

What This Job Offers

• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree