SVP, Client Services (Biotech CoE Lead)

Real Chemistry•Boston, MA

3d•$230,000 - $270,000•Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry’s Medical Communications group collectively has decades of experience working with the top 30 pharma and biotech companies to execute comprehensive medical communication solutions. We offer end-to-end strategic medical communication solutions at scale that add value for our clients, healthcare professionals and patients, all fueled by industry-leading AI and analytics. Biotech has always been a key pillar within Real Chemistry as a whole, and now we are looking to expand and strengthen this expertise within the Medical Communications capability, growing our footprint in biotech hubs such as Boston, San Francisco, Switzerland, and Germany, specifically focusing on emerging companies that are nascent in their commercialization lifecycle. We are currently seeking a highly motivated and biotech-experienced SVP, Client Services, Biotech to drive our biotech growth strategy and business development efforts, operationalization including staffing and process definition, financial stewardship, and integration across Real Chemistry capability areas. Working closely with the Medical Leadership Team, you will collaborate with cross-functional and global teams to drive strategic and new business direction, operationalize initiatives, and enhance client outcomes. We are looking for a visionary leader who can architect, execute, and continuously improve our operational plans and processes, leading to high client retention and strong value output.

Requirements

15+ years of experience in an agency environment and client-facing roles (e.g., Account Management, Client Success, Sales), managing a book of business of $7 – 10 million+ in the areas of medical affairs, publications and promotional medical education.
At least 5+ years in the biotech sector specifically, with knowledge of varied platforms and technologies as well as the nuances of biotech vs pharma in pre-clinical and early clinical phases.
Proven track record of leading teams with a focus on management, coaching, scaling, and developing new strategic initiatives.
Excellent written and verbal communication skills, with the ability to build and foster positive business relationships cross-functionally.
Exceptional organizational skills, with the ability to learn quickly and multitask in a fast-paced environment.
Proven ability to upsell and expand client portfolios.
Willingness to travel as needed for client and internal meetings.

Responsibilities

Lead and develop a strong, knowledgeable, and proactive client-facing team, with members located in both the US and global regions, that is focused on the biotechnology space. This role requires a highly experienced people leader who can balance upholding our results-oriented culture while unlocking the highest potential of our team.
Collaborate and provide strong leadership with internal teams within the medical capability to ensure client goals and objectives are met. Focus on further developing and strengthening our teams, providing mentorship, and nurturing our talent.
Partner with our strategy team, including our biotechnology COE strategy lead, to define our biotech growth strategy, and build tools, templates, and approaches that help with commercialization planning for our clients, many of whom are in C-suite or equivalent positions.
Develop and maintain budgets, forecasts, and revenue trackers to ensure accuracy as well as appropriate levels of profitability and resourcing.
Provide strategic insight and planning for existing accounts and new business on an ongoing basis and during client strategic planning initiatives.
Monitor market and therapeutic category developments that impact accounts and work with the team to develop solutions.
Support business development activities and capability growth outside of existing accounts, including providing strategic analysis and participating in new business pitches, proposal, and budget development to grow organically and diversifying client/revenue streams.
Contribute to company strategic goals and initiatives, strategizing and proposing ideas and motivating colleagues to achieve company’s vision.

Benefits

Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future.
Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

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