SVP, Client Operations

Dentsu Group Inc•New York, NY

64d

About The Position

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us. We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all Job Description The SVP, Global Operations, oversees all activities relating to transforming the way we win, manage and grow top-tier client relationships that work with dentsu across multiple agencies, or capabilities (we call these clients integrated "Solutions" accounts). As dentsu becomes a more integrated business across Creative, Media and Customer Experience, transforming our sales, solutions and client management operations is a vital organizational capability. The Global Operations Lead will oversee and manage operational excellence and transformation initiatives that will strengthen governance, resourcing and processes, enabling technology and tools that bring together talent from across dentsu (across disciplines and global regions) to all work together in servicing one of our top clients. The role aims at integrating the best of dentsu to create harmonized processes and systems across various groups, with a view to creating an organization that is scalable and agile to lead and respond to market and client needs. Given the global nature, this person will need to delineate global standards vs. freedoms within the framework. This position will report directly to the account's Global Media Lead and partner with the account's Global COE Leadership Team (Media, Strategy, Planning, Analytics & Transformation Lead) to implement and drive excellence in every area of Client Management, Transformation & Operations. In this role you will lead Global Compliance to new operational best practices and lead & guide the US Operations Team (ie Ad Ops, Tools & Systems, Project Mmgt, Traffic, Creative, etc…).

Requirements

15+ yrs experience operating within a large, complex global organization
Experience managing direct & in-direct direct reports of 10+
Proven experience of taking an organization through complex transformation aimed at process optimization and operational excellence. Building & Implementing business operation systems and control frameworks including staffing, controls, financial / budgetary aspects and new tech & tool selection/implementation.
Strong understanding of business operation excellence and transformation best practices and standards - bringing in outside expertise and subject matter excellence.
Demonstrates C-suite maturity, with a Board Level presence and a strong ability to collaborate with multiple levels of the business and functional leaders to streamline processes and work towards resolution of challenges, constraints, and roadblocks and leading innovation across operations.
Developed Best-in-Class Ways of Working across geographically diverse teams.
"Can do" attitude and ability to work effectively in a matrix organization structure with significant emphasis on collaboration, influence and persuasion, rather than relying entirely on command and control.
Excellent communication skills with the ability to present complex concepts, risks and strategies to the Regional Executive and senior management in business terms, while being able to discuss detailed technical aspects with experts in the dentsu business.
Ability to recruit, manage and develop a high performing team of business operation and transformation experts.

Responsibilities

Partner with Global Client Management Leads (Global Media & Global Transformation Lead) and US & Global Finance leads for P&L management and tracking.
Systematize and deliver new business models & best in class ways of working across a holistic Global Operating System, while understanding nuances across regions
Partner with Global Client Management to aid in the delivery of client & agency financial growth planning
Ensure talent/team planning & processes are operationally best in class
Communicate and embed the Global Solutions strategy and a roadmap for Operational Excellence and maturity improvements in Solutions for the dentsu group in the US, Americas and Globally in order to meet objectives for our future state organization across markets, agency brands, shared capability services.
Work closely with colleagues within the businesses covering Finance, Sales Operations, Legal, Internal Audit, Privacy, Information Technology and HR aspects.
Provide overall leadership for the governance and compliance of Solutions policy, standards, guidelines and processes in the Americas & Globally.
Oversee ongoing Solutions operation and transformation maturity reviews across the Americas & Globally and oversee the implementation of any agreed action plans and report on progress.

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