SVP, Claims Finance, Analytics, & Operations

Selective Insurance Company of America • Charlotte, NC

112d • $241,000 - $332,000

About The Position

Selective Insurance is seeking a Sr. Vice President, Claims Finance, Analytics & Operations. This is a newly created role in the organization and will collaborate closely with Claims leadership, Actuarial, Risk Management, Advanced Analytics, and other senior leaders to drive data-informed decision-making, financial analysis, forecasting, and operational reporting across key claim and enterprise initiatives. The ideal candidate will ensure that financial and operational analyses are tailored to the unique needs and challenges of the Claims Organization and provides analytics and insights (e.g., staffing models, mix reports, distribution analytics, efficiency measures) to the CFO and Chief Claim Officer. They will champion efficiency improvements, foster cross-functional alignment, and build leadership and analytical bench strength within the Claims organization to ensure sustainable success aligned with Selective's strategic objectives and regulatory compliance. They will bring exceptional analytical capabilities and a proven ability to translate data into clear, actionable insights that support profitable growth, enhanced productivity, performance accountability, and risk mitigation. This position can be located in either our Charlotte, NC office or our future Short Hills, NJ location. Until the new Short Hills headquarters is operational, the successful candidate will be offered the ability to work in our Branchville, N.J. location during this interim.

Requirements

• Robust leadership and decision-making capabilities, with a proven track record of influencing others and driving organizational change.
• Exceptional analytical, problem-solving, and critical thinking abilities.
• Advanced expertise in financial analysis, insight development, and operational reporting.
• Superior oral and written communication skills.
• Bachelor’s degree in accounting, Finance, or quantitative field; or equivalent (10+ years) experience.
• Extensive experience with P&C business operations and financial systems, with at least 5 years of conducting quantitative analysis.

Nice To Haves

• MBA, CPCU, CPA, or other relevant professional designations preferred but not required.

Responsibilities

• Collaborates with business and actuarial leadership to develop and implement strategies that balance long-term growth, profitability, competitiveness, and risk management.
• Establishes and monitors operational benchmarks to evaluate Claims efficiency and effectiveness, including customer service, employee work environment, and quality.
• Provides strategic direction to Claims leadership through analysis, forecasting, and performance reporting tied to key initiatives.
• Supports prioritization and business case development for strategic and tactical Claims programs, ensuring alignment with broader business objectives.
• Creates annual operating plans and budgets for Claims.
• Performs variance analysis to compare actual results with budgets and forecasts, identifying areas for improvement and taking corrective action.
• Leads the development of key claims metrics which may include advanced operational modeling (for example, staffing models or productivity forecasts).
• Maintains a comprehensive understanding of claims data to ensure actionable, data-driven insights.
• Leads initiatives to streamline workflow processes and identifies cost-saving opportunities that enhance service quality.
• Ensures business decisions are informed by a clear understanding of financial and operational implications.
• Establishes operational benchmarks and continuously monitors and reports on operational efficiency and effectiveness relative to those benchmarks.
• Owns and manages claims-related risk, developing and executing mitigation strategies tailored to the Claims function.
• Represents Claims in the Enterprise Risk Committee and partners closely with Enterprise Risk Management to align enterprise-wide risk practices with Claims-specific needs.
• Accepts and assumes operating risks on behalf of the Claims organization, ensuring accountability and resilience within the function.
• Ensures adherence to companywide policies, including procurement policy and expense guidelines.
• Keeps Claims disaster recovery and business resiliency plans updated to ensure they are current and effective.
• Fosters an environment that supports the growth and development of financial and operational data analysts.
• Contributes to the overall financial stability and success of the organization through careful collaboration with operations and functional leadership teams.

Benefits

• Competitive base salary
• Incentive plan eligibility at all levels
• Comprehensive health care plans
• Retirement savings plan with company match
• Discounted Employee Stock Purchase Program
• Tuition assistance and reimbursement programs
• Paid time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree