SVP, Claims – Commercial and E&S/Specialty

Nationwide•Columbus, OH

9d•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Please Note: This position is open to working remotely in the United States. #LI-RR1 Job Description Summary Do you enjoy making an impact on the Claims and Customer Experience strategy of a Fortune 100 insurance company? Are you an expert in P&C Commercial and Excess & Surplus Claims? If you thrive in an environment where you can interface with executive leaders, associates, and industry partners to achieve financial goals, strategic vision and build industry expertise, then we want to hear from you! You will be the senior executive responsible for all Claims functions supporting the Commercial and Excess/Surplus & Specialty lines of business at Nationwide Insurance. Functional areas include Casualty Claims, Property Claims, Financial Lines Claims, Farm & Agribusiness Claims, Indemnity Claims, and Claims Operations. These areas partner closely with P&C Commercial and E&S/S divisions accountable for profitable management of an $8.7B book of diversified business. You’ll be reporting to the President of Nationwide P&C Commercial and Excess Surplus & Specialty, and working with Planning Unit, Operations and Corporate Support functional areas (Technology, Actuarial, Finance, Reserving, Legal, Compliance, etc). Your primary goal is developing claims execution and transformation strategy.

Requirements

Education: Undergraduate degree required in Business, Finance, Insurance, Economics, Statistics, or related field; graduate degree preferred.
Experience: 20+ Years of property & casualty claims, business operations, regulatory, analytics, and budget management is preferred.
Knowledge, Abilities and Skills: Expert knowledge of specialty lines insurance underwriting, risk and regulatory environment.
Technical underwriting, product and insurance carrier value chain expertise.
Advanced analytics, modeling and data fluency.
Strategic agility and vision management.
Executive presence, communication and command.
Strong written and verbal communication, negotiation, influencing and interpersonal skills.
Exercise independent judgment and effectively make sound business decisions.
Creatively resolve unique and challenging business problems.

Nice To Haves

Licenses/Certifications/Designations: CPCU and E&S/S industry specific designations are strongly preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Responsibilities

Strategic thought leader of overall Standard Commercial & E&S/Specialty Claims, including accountability for identifying and developing plans to achieve long-term goals of the company.
Oversees the organization’s Standard Commercial and E&S/Specialty Claims and Indemnity functions.
Serves as the Chief Claims Officer with highest level approval authority and accountable for delivering industry leading risk management and claims expertise.
Drive increased effectiveness of servicing and process operations, including developing new procedures and systems, and enhancing existing processes to achieve optimal efficiency while minimizing operational risk.
Serve as the champion of the “Voice of the Customer” and influence the design of products and services that delight our members value.
Responsible for the key areas of: strategic contingency planning; organizing the way the claims organization allocates resources, assigns tasks, and goes about accomplishing goals; establishing claims and indemnity policies, programs and annual business goals; continually monitoring performance and correcting situations in which the goals and objectives are not being met.
Oversees executive and associate management functions. Including performance management, salary planning and administration, assessing and development of talent to ensure associates are appropriately skilled for future business state model, hiring and placement, and ensuring a strong performance driven culture.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire