SVP, Chief Marketing Officer

PenFed Credit Union • West McLean, VA

6d • Onsite

About The Position

PenFed is hiring an SVP, Chief Marketing Officer to work onsite at our Tysons, Virginia location. The primary responsibility of this role is to drive PenFed s growth by leading an integrated, data-driven, and digitally enabled marketing organization. SVP, Chief Marketing Officer will oversee brand strategy, public relations, digital marketing, social media, analytics, personalization, and omni-channel member acquisition and engagement across all Deposits, Lending, Mortgage, Cards, and Wealth products. This position is responsible for developing and executing strategies that will enhance the overall image and reputation of PenFed; and clearly articulating those strategies to all stakeholders including leadership, employees, the media, industry influencers, members, community leaders, and the public. The SVP, Chief Marketing Officer, will ensure that PenFed.org, the brand s digital front door, delivers seamless, personalized, and measurable experiences for members and prospects. The role blends strategic leadership, creativity, and technological fluency, leveraging AI, automation, and analytics to optimize performance, reduce acquisition costs, and enhance member lifetime value. Equivalent combination of education and experience is considered.

Requirements

• Bachelor's Degree required in Marketing, Research, Business, Economics, Computer Science, Statistics, and Business Analytics required.
• Minimum of twenty (20) years experience in Marketing.
• Minimum of five (5) years experience at the Vice President level, preferably in a financial services environment.
• Knowledge and experience within the financial services industry.
• Data Analytics & propensity modeling skills.
• Works closely with the IT/UX team to create viable data solutions for the marketing department.
• Knowledge of research methods and techniques, statistical and other methods used in the analysis and projection of data, survey methods and analytical techniques.
• Ability to plan, direct and advise others on highly complex and sensitive projects and prepare and present technical reports.
• Strong written and verbal communication skills; high degree of proficiency in synthesizing and communicating data from a variety of disciplines.
• Strong organizational skills, ability to multi-task, meet deadlines and manage priorities.
• Knowledge of AI, CRM and marketing technology solutions including Salesforce, Adobe Experience Manager, Campaign and Adobe Cloud services.
• Knowledge of Microsoft Office products and other graphics or presentation software; familiarity with statistical software desirable.
• Ability to travel to various worksites and be on-call is required.

Nice To Haves

• Master s Degree or MBA preferred.

Responsibilities

• Provide overall vision and leadership to PenFed s marketing division.
• Build a high-performing, data-driven, integrated, collaborative and respected team, while encouraging an innovative, creative, commercially oriented, and proactive culture.
• Develop and execute PenFed s enterprise marketing strategy to drive loan and deposit growth, membership acquisition, and brand differentiation.
• Develop, leverage, and govern AI-enabled marketing capabilities for creative content, acquisitions and workflows.
• Partner with business line leaders (Deposits, Lending, Mortgage, Cards, and Wealth) to align marketing investment with business goals and ROI.
• Work closely with PenFed s lending and banking teams to optimize new member targeting.
• Collaborate with others to uncover and develop innovative opportunities that leverage the company s assets and support revenue goals.
• Oversee regional marketing programs to strengthen PenFed s presence and performance in priority markets.
• Develop a strategic review of the brand to ensure strength and consistency.
• Continue to build brand awareness, relevance, and reputation.
• Drive a fully integrated marketing strategy by developing best-in-class digital marketing and social media capabilities.
• Lead the digital marketing ecosystem - SEM, SEO, LLMs, programmatic, social, and affiliate marketing to maximize reach, conversion, and cost efficiency.
• Ensure a consistent, omni-channel digital experience across web, mobile, contact center, and branch interactions.
• Manage ongoing research to support, validate and define customer segmentation, insights, competitive positioning, department/category strategies and other business needs.
• Own and optimize PenFed.org as a best-in-class financial services website focused on personalization, usability, accessibility, and conversion optimization.
• Determine the Return on Investment (ROI) and evaluate the effectiveness of PenFed marketing campaigns and initiatives.
• Define and oversee full analytic lifecycle to improve pull-through.
• Create innovative data visualizations that translate complex data into clear, concise takeaways.
• Effectively and efficiently manage the marketing budget to drive measurable results.
• Enhance meaningful relationships with community members, regulators, media and key influencers, to strengthen market presence and to advance PenFed s identity.
• Integrate marketing across all channels-digital, branch, contact center, email, direct mail, and partnerships to ensure consistent, member-centric experience.
• Collaborate with Product, Digital Experience, and Member Experience teams to deliver seamless acquisition and onboarding journeys.
• Analyze and execute media buying and reporting.
• Partner with IT to actively follow industry trends and ensure team is assessing, and strategically acting on, platform and landscape changes as they occur.
• Lead transformation efforts as necessary.
• Helps safeguard PenFed s computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Take appropriate action working with IT Security and HR when necessary to address any security breaches.

Benefits

• We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees