SVP, Chief Claims Officer

Berkley-posted 3 months ago
$176,000 - $300,000/Yr
Full-time • Senior
Minneapolis, MN
Administrative and Support Services
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The Chief Claims Officer (CCO) is a key member of the senior leadership team, responsible for setting strategic directions and overseeing the organization's claims operations. This role ensures that all claims are handled efficiently, fairly, and in full compliance with regulatory standards. The CCO drives operational excellence, cost management, and customer satisfaction, while fostering a culture of continuous improvement and innovation in claims processes and technologies. This leader collaborates closely with underwriting, legal, finance, and customer service teams to align claims practices with broader organizational goals. The ideal candidate brings deep expertise in claims management, exceptional leadership skills, and a forward-thinking approach to evolving industry trends and customer expectations.

  • Develop and execute the overall claims strategy aligned with the organization's goals and regulatory requirements.
  • Develop and implement claims best practices for proper and consistent claim performance, compliance and achievement of business goals.
  • Establish clear reserving standards and ensure that those standards are continually met.
  • Establish and monitor performance metrics to drive efficiency, quality, and customer satisfaction.
  • Lead, mentor, and develop a high-performing claims team across multiple lines of business.
  • Foster a culture of accountability, continuous improvement, and professional growth.
  • Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution.
  • Ensure compliance with all applicable laws, regulations, and internal policies.
  • Collaborate with legal and compliance teams to manage litigation and mitigate risk exposure.
  • Partner with underwriting, actuarial, finance, and product teams to align claims practices with business objectives.
  • Report regularly on claims performance, trends, and strategic initiatives.
  • Leverage data analytics to identify trends, improve decision-making, and optimize claims outcomes.
  • Drive the use of predictive modeling and AI tools to enhance claims accuracy and fraud detection.
  • Manage relationships with third-party administrators, legal counsel, and other external partners.
  • Negotiate contracts and ensure service-level agreements are met.
  • Lead transformation initiatives to modernize claims operations, including digital innovation and automation.
  • Liaison with parent company, WR Berkley, on significant individual claims and trends identified in the overall portfolio.
  • Participate in quarterly performance calls with parent company in anticipation of earnings releases.
  • 15+ years of experience in commercial claims, with a strong background in technology-related risks, cyber liability, or professional liability.
  • 5+ years senior leadership experience.
  • Deep understanding of claims handling complex commercial lines, particularly in technology.
  • Experience managing litigation, regulatory compliance, and high-severity claims.
  • Strategic thinker with a track record of aligning claims operations with broader business and underwriting strategies.
  • Experience participating in executive leadership teams and contributing to company-wide strategic planning.
  • Strong interpersonal skills, and ability to communicate and manage well at all levels of the organization.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Passion for innovation and continuous improvement, particularly in leveraging technology to enhance claims outcomes and efficiency.
  • Technical proficiency is required.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Wellness programs
  • Paid time off
  • 401(k)
  • Profit-sharing plans
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