SVP, Account Strategist & AI Operations

Moder

About The Position

Summary: The SVP, Account Strategist & AI Operations will lead growth across key client accounts while driving AI-enabled operational transformation. This role sits at the intersection of client strategy, revenue expansion, and intelligent operations, with a mandate to deepen executive relationships, unlock new value streams, and embed AI-driven efficiencies across engagements. You will act as a trusted advisor to clients, a growth leader internally, and a transformation driver across accounts. The ideal candidate brings a strong blend of account leadership, consultative selling, operational excellence, and AI adoption mindset, with proven success in scaling enterprise accounts, particularly within the US Mortgage and BFSI outsourcing ecosystem.

Requirements

Strong strategic thinking with the ability to translate data and insights into business outcomes.
Exceptional executive presence, communication, and stakeholder management skills.
Demonstrated experience in account planning, white space mapping, and business review frameworks (MBR/QBR).
Experience managing and mentoring senior teams and cross-functional stakeholders.
Highly organized, outcome-driven, and comfortable operating in a fast-paced, evolving environment.
Bachelor’s or Master’s degree in Business, Strategy, or a related field.
15+ years of experience in account management, account strategy, client success, or consulting roles in enterprise/B2B environments.
Deep expertise in the US Mortgage outsourcing / BFSI domain is strongly preferred.
Proven track record of driving revenue growth (upsell/cross-sell) and managing large strategic accounts.
Experience leading or implementing AI/automation-driven transformation initiatives in operations or client environments.
Exposure to GenAI, RPA, or digital transformation programs in outsourcing environments.
Experience working with global delivery models.

Responsibilities

Strategic Account Leadership Own and expand relationships with senior client stakeholders (C-suite and business leaders), acting as a trusted advisor.
Develop and execute account growth strategies to increase wallet share, retention, and long-term value.
Lead white space mapping initiatives to identify new revenue streams aligned with client priorities and gomoder’s capabilities.
Drive structured account planning frameworks across all key accounts.
Maintain Account Management Template: Ensure account management templates are consistently updated and reflective of client progress, opportunities, and engagement.
Gather Key Account Intelligence: Proactively collect, analyze, and report client intelligence to inform strategy, decision-making, and future opportunities.
Perform White Space Mapping: Identify untapped areas of opportunity within accounts and align these with client needs and organizational capabilities.
Client-Facing Strategy: Partner with clients to discuss and craft proposals that address evolving business challenges and opportunities.
Sales Enablement: Guide and support the sales team in identifying and executing upsell and cross-sell opportunities.
Growth Strategies: Design and implement strategies that increase wallet share across assigned accounts.
Proposal Development: Create and deliver compelling proposals tailored to existing client needs and future potential.
AI & Operations Transformation Champion adoption of AI-driven solutions within client engagements to improve efficiency, accuracy, and scalability.
Identify opportunities to integrate automation, GenAI, and intelligent workflows into existing delivery models.
Partner with internal operations and technology teams to design and implement AI-led transformation roadmaps.
Establish KPIs and success metrics for AI initiatives, ensuring measurable business impact.
Partner with internal AI/tech teams to deploy scalable, client-specific solutions.
Client Engagement & Governance Lead MBRs/QBRs with executive presence, delivering insights, performance updates, and forward-looking strategies.
Maintain and evolve account management frameworks and templates to reflect real-time insights and opportunities.
Oversee client feedback mechanisms (CSAT/NPS/surveys) and translate insights into actionable improvements.
Ensure alignment between client expectations and delivery outcomes.
Oversee collection and analysis of client feedback to drive continuous improvement and strengthen relationships.
Revenue Growth & Sales Enablement Partner closely with sales leadership to drive upsell, cross-sell, and renewal strategies.
Guide teams in building compelling, insight-driven proposals and solution narratives.
Act as an escalation point for complex deal structuring and strategic pursuits.
Enable sales teams with account intelligence, competitive insights, and opportunity pipelines.
Data, Insights & Intelligence Build a culture of data-driven account management, leveraging analytics for decision-making.
Gather and synthesize key account intelligence, including market trends, client priorities, and competitive positioning.
Translate insights into actionable strategies and measurable outcomes.
Leadership & Team Development Lead, mentor, and scale a high-performing team of account strategists and operations leaders.
Foster a culture of innovation, ownership, and continuous improvement.
Collaborate cross-functionally with delivery, product, AI/tech, and sales teams to ensure integrated execution.
Performs other related duties as assigned.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.