SV16P4 Solutions Architect

Chemical Abstracts Service, a Division of the American Chemical Society • Columbus, OH

75d

About The Position

CAS is currently seeking a Solutions Architect for our Services Team. This position will be in our headquarters in Columbus, Ohio. The Solutions Architect is accountable for the design of custom solutions that align with the client's known requirements and budget, ensuring feasibility, value, and strategic fit. Acting as a consultative partner, the SA evaluates solution options and recommends the most effective approach. They also develop high-level cost and schedule estimates, oversee internal project execution, and ensure transparent communication with clients and CAS leadership. This position typically manages 5-10 concurrent opportunities in various stages of their lifecycle, requiring strong time management and prioritization skills.

Requirements

• Bachelor's degree in a science-related field or informatics; advanced degree strongly preferred.
• 5-7 years of demonstrated specialized experience solving technical or scientific problems in chemistry, biology, computational chemistry or related field, depending on education level.
• Minimum 2 years in customer-facing roles with strong customer relationship management experience, including strategic advisory capabilities.
• Working knowledge of scientific information tools, including the application of AI technologies.
• Experience in software development or data engineering is strongly preferred.
• Specialized experience in query languages (XQuery, GraphQL, SPARQL, SQL) is preferred.
• Exceptional written and verbal communication skills with demonstrated ability to influence stakeholders.
• Leadership abilities in coaching, mentoring, and team coordination.
• Proven ability to lead client meetings and influence stakeholders at all organizational levels.
• Project management skills with experience in priority setting and resource coordination.
• Strategic thinking capabilities with strong analytical and problem-solving skills.
• Responsibility for setting priorities and evaluating results for complex projects.
• Proactive planning expertise with exceptional attention to detail and responsiveness.
• Demonstrated independent decision-making in ambiguous, and strategic contexts.
• Familiarity with CAS data and policies is preferred.
• Ability to craft and present technical, scientific, and business solutions to management-level audiences.
• Strong ownership of customer outcomes and business results.
• Willingness to travel domestically and internationally as needed. (10%)
• Advanced experience with Microsoft office products (Outlook, Word, Excel, PowerPoint)

Responsibilities

• Accountable for the creation and delivery of custom solutions for clients
• Lead client engagements to elucidate use cases, business challenges, and technical requirements.
• Build trust and rapport with clients through thoughtful, solution-oriented interactions.
• Conduct in-depth analysis of CAS data, competitive offerings, external data sources, and software packages for suitability in customized solutions.
• Facilitate cross-functional solutioning sessions across CAS divisions to design, develop, and create client-specific custom solutions leveraging CAS data, technology, and expertise.
• Design and lead workshops using human-centered design techniques to address complex client problems, as appropriate.
• Communicate complex scientific and technical concepts to diverse audiences, including developers, executives, legal, and marketing.
• Develop initial cost and timeline estimates for client proposals and ensure project is kept within project cost estimates.
• Coordinate project proposal, pricing approvals, and statements of work (SOWs) by establishing delivery milestones, resource needs, cost and timeline estimates, and a risk assessment with the Service Sales team.
• Provide program-level management for signed contracts through execution of custom solution to the client.
• Other duties as assigned

Benefits

• Competitive salary
• Generous vacation plan
• Medical insurance
• Dental insurance
• Vision insurance
• Employee savings and retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees