Sustainment Engineer

Mytra • Brisbane, CA

140d • Hybrid

About The Position

Mytra is seeking a highly motivated Sustainment Engineer to join our CX Sustainment team. This role is critical to ensuring reliability, support readiness, and lifecycle sustainment for Mytra’s advanced robotics and ASRS (Automated Storage and Retrieval Systems) solutions deployed across customer sites. The Sustainment Engineer will leverage a strong background in engineering, reliability, and field support to close the loop between product performance in the field and continuous improvement initiatives in engineering and operations.

As a Sustainment Engineer you will lead or contribute to
Customer Support & Operations Readiness
Act as the technical point of contact for customer-facing field support team.
Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex issues in the field.
Coordinate with customers to ensure system uptime and reliability requirements are achieved.
Usage and upkeep of the customer support systems.
Field Reliability & Sustainment
Monitor, measure, and analyze system reliability performance across deployed platforms.
Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues.
Understanding of sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency
Cross-Functional Engineering Collaboration
Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements.
Translate field performance data into actionable engineering change orders (ECOs) and design-for-reliability / design-for-supportability recommendations.
Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies.

Requirements

• Bachelor’s degree in Mechanical, Manufacturing, Electrical, or Systems Engineering (or equivalent experience).
• 2+ years of progressive engineering experience in roles such as Reliability Engineer, Customer Support Engineer, Sustainment Engineer, Hardware Reliability Manager, or related positions
• Proven expertise in reliability engineering tools and field issue resolution.
• Knowledge of PLM & CMMS systems (e.g., SAP, EZO, ION) for tracking parts inventory and maintenance work orders
• Comfortable using various hand and power tools to repair hardware in the field
• Demonstrated ability to supervise external contractors and ensure compliance with safety and quality standards
• Excellent communication, cross-functional coordination, and customer-facing skills
• You are excited about working on an immature product, growing together, and shaping the future of the company
• Uncertainty isn’t scary, and you’re willing to realize mistakes and pivot
• You can convey complex ideas and technical concepts to a diverse audience
• Openness, inquisitiveness, and constant ambition are important values
• You enjoy pair programming and taking time to help others
• Candidates must be able to perform challenging physical labor for the duration of a shift. This includes standing for extended periods, climbing ladders, crouching, crawling into tight spaces, and working at heights. Candidates must be able to lift and carry up to 40 pounds from the floor. Candidates must be able to work at heights with use of fall protection.

Responsibilities

• Act as the technical point of contact for customer-facing field support team.
• Provide technical guidance for corrective actions, service kit deployment, spare parts planning, and troubleshooting of complex issues in the field.
• Coordinate with customers to ensure system uptime and reliability requirements are achieved.
• Usage and upkeep of the customer support systems.
• Monitor, measure, and analyze system reliability performance across deployed platforms.
• Perform Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) of field issues.
• Understanding of sustainment readiness metrics (MTBF, MTTR, uptime, service responsiveness) and how they gauge system performance and efficiency
• Partner with design, manufacturing, and reliability engineering teams to drive continuous product improvements.
• Translate field performance data into actionable engineering change orders (ECOs) and design-for-reliability / design-for-supportability recommendations.
• Support new product introduction (NPI) by defining sustainment requirements, field readiness plans, and lifecycle support strategies.

Benefits

• Competitive compensation + equity grants at a high growth company backed by top tier VCs
• Medical, dental, vision, 401(k), commuter benefits, and pet insurance
• Lively modern combined office and lab space where we rapidly iterate through design, build and test phases
• Lunch and snacks provided in the office; we eat and share stories together at the “long” table
• Flexible hours and flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees