Sustaining Quality Engineer

Ammortal Inc•Mars Hill, NC

9d•$95,000 - $120,000•Onsite

About The Position

The Sustaining Quality Engineer exists to ensure the long-term reliability, quality, and performance of the Ammortal Chamber once it’s in the field. As we scale and deploy more systems worldwide, maintaining consistency and solving the root cause of field issues is essential to our mission of helping people unlock their potential. This role owns the root cause and corrective action process (RCCA), drives and simplifies our Engineering Change Request (ECR) and Engineering Change Order (ECO) system, and provides on-call technical support for our field service technicians. The Sustaining Quality Engineer acts as a key bridge between Manufacturing, Engineering, and Operations—ensuring lessons from the field translate into continuous improvement in design and production.

Requirements

3+ years in a sustaining, quality, or reliability engineering role within an electro-mechanical or hardware manufacturing environment.
Proven experience leading root cause investigations and implementing corrective actions (8D, DMAIC, Fishbone, etc.).
Experience with ECR/ECO systems and documentation management.
Strong communication and organizational skills.
Based in or willing to relocate to Asheville, NC and work onsite full time.

Nice To Haves

Experience working with Contract Manufacturers and field service teams.
Exposure to ISO 9001 or other Quality Management Systems.
Familiarity with ERP/MRP systems for traceability and change control.
Understanding of electronics or mechatronic systems.

Responsibilities

On-Call Technical Support — Provide troubleshooting and guidance for internal teams and customer units in the field when issues arise.
Root Cause Analysis & Corrective Actions — Lead investigations of product issues in the field, drive containment, and implement robust corrective actions that prevent recurrence.
ECR/ECO Process Support — Validate and trial engineering changes before release, provide manufacturability and reliability feedback, initiate ECRs based on issues or observations, and ensure all approved changes are properly documented and reflected in controlled systems.
Final Product QC - Perform final quality inspections to verify each Chamber meets all specifications, functionality requirements, and shipment-ready standards before release.
Cross-Functional Collaboration — Work directly with Manufacturing, Engineering, and Operations to ensure smooth communication and alignment between field data and internal improvements.
Sustaining Engineering — Maintain released designs, support product updates, and support lifecycle quality improvements.