Sustainability & Quality Manager

National Air Cargo Group Inc•Orlando, FL

1d•Onsite

About The Position

The Sustainability & Quality Manager is responsible for leading and advancing the organization’s sustainability strategy, programs, and performance across global operations, with a primary focus on environmental, social, and governance (ESG) initiatives. This role drives the planning, coordination, and execution of sustainability initiatives, ensuring alignment with corporate objectives, regulatory expectations, and stakeholder requirements. In addition, the role provides oversight of key elements of the Quality Management System (QMS) to ensure operational consistency, performance monitoring, and continuous improvement. The position requires strong cross-functional collaboration, data-driven decision-making, and proactive stakeholder engagement to enhance sustainability performance while maintaining essential quality standards.

Requirements

Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, Supply Chain, Aviation Management, or a related field
4–6 years of relevant experience in sustainability, ESG, compliance, or operational management roles
Experience in sustainability reporting, KPI management, and stakeholder coordination
Strong understanding of sustainability frameworks, ESG principles, and environmental programs
Working knowledge of Quality Management Systems and compliance standards (e.g., ISO 9001)
Familiarity with performance measurement, reporting frameworks, and audit processes
Strong leadership and stakeholder management skills across global and cross-functional teams
Ability to analyze data, develop insights, and present performance reports to senior management
Excellent organizational and project management capabilities
Strong communication and interpersonal skills
Ability to manage multiple priorities in a dynamic, deadline-driven environment
Strong analytical thinking and problem-solving abilities
Ability to interpret data, identify trends, and make informed decisions
High level of attention to detail and accuracy
Capability to manage multiple priorities in a fast-paced, deadline-driven environment
Ability to work independently and exercise sound judgment
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Experience with data analysis and reporting tools (e.g., dashboards, KPI tracking systems)
Ability to work independently with little to no supervision on a daily basis
Strong organizational and customer service skillls are required
Problem solving ability
Ability to work in an environment with time critical requirements and requires a sense of urgency and multi - tasking

Nice To Haves

Exposure to quality management systems, CAPA processes, or audit support is preferred
Experience in aviation, logistics, or regulated operational environments is an advantage
Familiarity with sustainability reporting platforms or ESG tools is an advantage
Working knowledge of document management and quality management systems preferred
Professional certifications in Sustainability, ESG, or Environmental Management (e.g., LEED, ISO 14001) are an advantage
Quality-related certifications (e.g., ISO 9001 Internal Auditor)

Responsibilities

Lead the development, implementation, and continuous improvement of the organization’s sustainability strategy and initiatives
Drive alignment of sustainability goals, programs, and reporting across global stakeholders and business units
Establish, monitor, and report sustainability KPIs, ensuring accuracy, consistency, and transparency of data
Oversee the preparation of sustainability reports, dashboards, and internal performance updates for leadership and external stakeholders
Act as a key point of contact for sustainability-related inquiries from customers, partners, and regulatory bodies
Ensure proper documentation, governance, and record-keeping of sustainability programs and compliance requirements
Identify opportunities to enhance environmental performance, resource efficiency, and responsible business practices
Promote awareness and engagement of sustainability initiatives across the organization
Oversee customer complaint management processes, ensuring effective tracking, root cause analysis, and timely resolution
Monitor quality performance metrics and support reporting of trends and improvement opportunities
Ensure effective implementation and closure of Corrective and Preventive Actions (CAPA)
Support internal and external audits and maintain compliance with applicable quality standards (e.g., ISO 9001)
Maintain QMS documentation and support continuous improvement initiatives