Suspense Transaction Processor

Conduent•Mather, CA

2d•$20 - $20•Onsite

About The Position

ONSITE ONLY: Full-Time Suspense Transaction Processor Location: Mather, CA ONSITE ONLY $19.50 per hour in training $19.50 per hour in production HOURS: Schedule to consist of five days a week, Monday through Friday, w/occasional Saturdays. Shift hours are between the hours of 7:30 AM – 4:00 PM on Monday – Friday. Overtime may be required. Suspense assists Data Entry team when necessary. What you get: Paid Training Benefits- effective 1st day Career Growth Opportunities Great Work Environment Perks PURPOSE OF POSITION : The Suspense Transaction Processor will use a PC workstation and telephone outreach to accurately process child support collections from scanned documents which do not contain the proper identification to process under usual processing rules.

Requirements

High School diploma or GED.
Customer Service or previous telephone experience a plus.
Previous computer experience with knowledge of Windows desktop applications required.
Position requires keyboarding repetitive motions with fingers and sitting for long periods of time.
Have a High School Diploma or an equivalent level of education.
Be able to successfully pass a background check and fingerprinting.
Demonstrate problem-solving skills.
1-2 years’ experience in a call center environment.
2 years’ experience in payments, and data entry.
Be able to type a minimum of 30 WPM (words per minute) on a computer.
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
The ability to convey complex information clearly and concisely.
A strong work ethic.
Effective and accurate written and verbal communication skills.
The ability to be detail oriented.
Effective problem-solving skills.
The ability to be well organized.
Excitement for innovative technology.
Calm conflict resolution and problem-solving skills.
100% attendance and punctuality commitment.
The ability to work independently.

Nice To Haves

Customer Service or previous telephone experience a plus.

Responsibilities

Accurately posting financial information using a PC workstation.
Maintain established productivity and quality standards, attentive to detail and accuracy.
Outreach to employers and contact with county and DCSS resources.
Use of CSE, KidStar, and internet resources for research purposes.
Performing additional quality control checks.
Observes professional standards of conduct, including attendance, professional behavior and dress code.
Performs other duties as assigned.
Provide peer-to-peer training for incoming training classes that transition to the call center floor.