Survivor Housing Coordinator

The Immigrant and Refugee Community Organization•Maywood Park, OR

11d•Hybrid

About The Position

The Survivor Housing Coordinator is responsible for overseeing the day-to-day operations and coordination of IRCO’s multiple Survivor Housing programs. This includes supervising a team of Housing Advocates who assist individuals and families experiencing domestic violence (DV), sexual assault (SA), human trafficking (HT), and/or people living with disabilities (PLWD) with long-term housing stability. The coordinator uses their housing expertise to support Advocates in identifying and resolving housing barriers (ex: criminal history, eviction/rental history, property debt, income restrictions) and establishing long-term action plans to ensure future housing stability. This role also monitors program performance and service quality, community and network outreach, expense monitoring, contract compliance, and reporting. This position works closely with other Sector Coordinators, Sector Manager, Division Director, and members of IRCO’s operations units, such as Development, Finance, and Human Resource. All staff utilize a survivor-centered, strengths-based, empowerment model to cultivate trust, establish and promote trauma-informed communication, and provide advocacy and case management that facilitates, encourages, and assists clients to reach their goals.

Requirements

Bachelor’s Degree required; course work in a relevant field such as Urban Planning, Homelessness, Women’s Studies, Gender Studies, Social Work, or related field. Substantial professional work experience in permanent supportive housing and homelessness, with immigrant and refugee communities, or at other social services agencies may substitute for educational requirements
Experience in the following areas: permanent supportive housing, housing stabilization for DV/SA/HT survivors, building community partnerships, and/or provision of supportive services
Completion of the 40-hour Oregon Domestic Violence Certified Advocate training, with additional relevant training on topics specific to survivors within 10 days of hire
Minimum 3 years of experience working as a DV Advocate/Housing Specialist or in social services/case management
Understanding of Trauma-Informed Care and experience with reflective supervision
Knowledge and understanding of immigrant and refugee populations and challenges/ dynamics; cultural awareness and sensitivity
Demonstrated skill and experience working directly with a wide range of people
Ability to cultivate and develop strong working relationships with stakeholders, colleagues, and community members
Effective and compassionate communicator, both verbally and in writing, with excellent active listening skills to identify the needs and goals of participants
Highly organized, self-directed, and with the capacity to multitask and pivot effectively; able to meet multiple and often competing deadlines
Strong analytical, problem solving, and decision-making skills
Able to respond to stressful situations balancing individual circumstances with organizational policies and program goals
Group presentation and public speaking skills, and ability to write program reports that are accurate, clear, concise, and effectively convey program accomplishments
Strong skills in tracking outcomes/outputs; generating, reviewing, and/or analyzing reports
Ability to pass an extensive background check
Have a valid driver’s license, auto insurance, and full use of vehicle during work hours
English fluency required, bilingual preferred.

Nice To Haves

Preferred, not required: experience in rapid rehousing, permanent supportive housing (PSH), and/or transitional housing.

Responsibilities

PROGRAM OPERATION & MANAGEMENT
Possess and apply an impeccable degree of confidentiality and utilize knowledge of laws about confidentiality, disclosures, and releases of information to ensure program and staff compliance
Oversee daily program operations and ensure high quality service delivery to meet all objectives stipulated by the housing contracts
Provide recommendations around housing partnerships that meet the housing needs of immigrants and refugees and other clients in the community that are based on established goals and priorities
Approve and process requests for client assistance; submit timely payment packets; work closely with IRCO’s Finance team on all financial matters
Regularly review client files and service records, ensure data entry, case notes, client file updates, reports, and all other administrative tasks are completed accurately within given timelines
Lead housing related program assessment, monitoring, and reporting activities
Ensure confidential participant records are maintained and ultimately destroyed as required by agency and funders
In partnership with Manager, create and monitor housing program budgets, budget amendments, and track expenses, including direct client support and matching funds
Design and periodically update protocols and procedures, with guidance from Manager and other teams. Create workplans for review by Manager
TEAM MANAGEMENT
Implement a survivor-centered, strengths-based, trauma-informed empowerment model to lead staff in assisting clients to attain housing stability, heal from trauma, and rebuild their lives
Directly supervise Housing Advocates; hold regular case conferences and utilize problem-solving skills and housing program expertise to support and grow staff
Provide Housing Advocates with backup during interventions with landlords, creditors, and community partners, as well as with escalated cases
Onboard, supervise, and retain staff; approve schedules, PTO and timesheets; contribute to performance evaluations in alignment with organization wide practices, rules, and policies; ensure consistent interpretation of IRCO policies and internal guidelines and overall Code of Conduct; make recommendations to Manager on hiring and disciplinary actions when needed
Create a supportive, positive, and accountable work environment
STRATEGY, VISION, & REPRESENTATION
Identify prospective safe affordable housing sites and establish relationships with landlords and property managers; build awareness about the program and increase housing options for survivors of DV/SA/HT and PLWD
Attend and present participants at Resource Coordination Team (RCT) meetings and participate in other Coordinated Housing Access meetings and networks
Participate in funding conversations with private and public funders as directed; support funding proposals made to various funding sources. Work with the Development team to draft and support funding proposals to various funding sources.
Build relationships with other IRCO programs and external service providers to ensure clients have access to appropriate, high-quality referrals
Participate in internal and external meetings, with the goal of creating stronger connections for client services and advocating for client needs
Perform other duties as assigned

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending accounts