Press Ganey & Associates-posted 4 months ago
$50,000 - $60,000/Yr
Full-time • Mid Level
Chicago, IL
Professional, Scientific, and Technical Services

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

  • Ensure high-quality and efficient production of all survey development and related deliverables.
  • Review and analyze client-provided materials to fully understand project requirements.
  • Identify and address inconsistencies or loopholes between project requirements and provided materials.
  • Assist the project manager in preparing technical notes or questions for client clarification.
  • Proactively suggest improvements and promote best practices for question types, logic, quotas, survey structure, and data quality.
  • Evaluate proposed timelines with available resources and suggest changes when necessary.
  • Ensure client expectations align with deliverable capabilities, assisting the project manager as needed.
  • Collaborate with the project manager and senior team members to explore custom solutions for unique client needs.
  • Think creatively to identify and solve problems during survey planning, development, or fielding.
  • Broaden understanding of our platform and escalate issues to the lead programmer when in doubt.
  • Maintain and improve project quality and efficiency through code reviews, process improvements, and new technology.
  • Keep technical requirements documentation current by maintaining and revising internal and external documents.
  • Act quickly to recover project quality and timing when compromised, minimizing damage.
  • Serve as a senior escalation point for junior programmers, project managers, and vendors, guiding them on issue resolution and process reinforcement.
  • Work with the lead programmer to analyze incidents, implement preventative measures, and introduce new processes and workflows.
  • Promote new tools and technologies to help the department overcome obstacles or limitations.
  • Innovate by creating scripts/tools to meet client requests and department needs.
  • Assist in training and evaluating new and junior programmers by creating guides and conducting training sessions.
  • Act as a technical liaison between Programming/Development/SRE and Clients/Sales/Project Managers.
  • Set a positive example for team members and foster a collaborative team environment.
  • Strive for expertise in online market research and survey methodologies.
  • Display ownership, accountability, and pride in your work.
  • Take ownership of projects and provide support beyond regular work hours when needed.
  • Excellent communication skills.
  • Exceptional ability to multi-task and balance multiple projects and priorities.
  • Strong understanding of marketing research and its data.
  • Minimum of 3 years' experience programming surveys on the Forsta Surveys (Decipher) platform.
  • Strong problem-solving skills, including the ability to think outside the box.
  • Excellent understanding of logic and the ability to identify errors.
  • Bachelor's degree or equivalent experience.
  • Strong programming aptitude with a minimum of 2 years' working experience in XML, Python, Linux and Bash, HTML, JavaScript, and CSS, JS libraries & frameworks such as jQuery, Moment, Angular, React, CSS frameworks such as Bootstrap, Materialize, and REST APIs.
  • Competitive benefits package.
  • Discretionary bonus or commission tied to achieved results.
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