Survey Administrator (Certified Peer Specialist) Spanish Speaking
About The Position
About Fountain House At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood California, Harlem NY, and Care Management, Home and Community Based Services and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy changes, and driving solutions that empower our members. As the Survey Administrator, you will play a pivotal role in administering and conducting outreach to Members of Fountain House ensuring that our work leads to systemic change and sustainable support for people living with serious mental illness. Must have New York Peer Specialist Certification $24.04 per hour Full-time inhouse (Hell's Kitchen) Monday to Friday 9am to 5pm 1 day per month in Harlem & Bronx
Requirements
- Must have New York Peer Specialist Certification
- Knowledge of HIPAA privacy and practices
- Experience in administrative support, data entry, customer service, or related field.
- Proficiency with basic office software (e.g., survey monkey, Microsoft Office, Excel and Air Table).
- Familiarity with mental health clubhouse settings
- Minimum of two (2) years of work experience providing psychosocial rehabilitation services with individuals experiencing serious mental illness
- Bilingual in Spanish required
Responsibilities
- Collaborate, as a team of 3 Peer Specialists, in outreach efforts to members of the Fountain House Midtown Clubhouse.
- Make reach-out calls to set up appointments to complete three surveys in adherence to our DOHMH Clubhouse contract
- Assist the members, as needed, in completing the surveys and then submitting them to DOHMH.
- Reading questions aloud either over the phone or in-person.
- Transcribing member responses into the survey monkey.
- Assisting with understanding survey content as needed.
- Work collaboratively with the unit social practitioner to connect with the member.
- Work as a team to ensure timely submission of completed surveys in accordance with DOHMH guidelines
- Ensure accurate records of outreach efforts, scheduled appointments, and survey completion status
- Uphold confidentiality, sensitivity, and respect when working with all members.
Benefits
- Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change.
- Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform.
- Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
