Surveillance Technician II

Resorts World Las Vegas•New York, NY

1d•Onsite

About The Position

The Surveillance Technician II reports to the Surveillance Technical Manager and other department Managers, maintaining an open, accurate, and reliable line of communication. This role is responsible for the maintenance, repair, installation, organization, and upkeep of all VMS systems/equipment, including IP cameras, monitors, alarms, CCTV switches, digital encoders, servers, raids, network switches, DVRs, wiring, Security Access Controls programming and troubleshooting. This is a gaming level position requiring a gaming license and access to secure gaming areas. The technician must ensure surveillance equipment meets Resort World standards and New York State Gaming Commissions requirements, document and maintain detailed records, coordinate services, and provide 24-hour emergency response. Additional duties include developing and conducting training for Surveillance staff, providing technical assistance for covert surveillance, and cataloging equipment. The technician will also be trained to perform Observer duties when needed to maintain minimum staff requirements per NYSGC Regulations.

Requirements

This is a gaming level position and requires a gaming license.
Candidate must be certified in network administration (Networking Degree or CCNA/CCNP certifications).
Five plus years of experience in a networking environment.
Must be at least 18 years old.
Possess a high school or equivalent diploma.
Ability to obtain the appropriate license pursuant to the New York State Gaming regulations.
Five (5) years of experience in the installation, maintenance and repair of technical surveillance equipment.
Knowledge of working with CCTV system to include cameras, monitors and recording devices.
20/20 vision/corrective lenses, ability to distinguish colors, shapes and difference in size.
Ability to communicate in English both orally and written.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to decipher various reports and maintains reports upon request.
Ability to analyze situations and make decisions in a fast-paced environment.

Nice To Haves

Previous experience in Surveillance and Security Access Control hardware/software configurations preferred.
Second language a plus.

Responsibilities

Maintain, repair, install, organize, and upkeep all VMS systems/equipment to include but not limited to: (IP cameras, monitors, alarms, CCTV switches, digital encoders, servers, raids, network switches, DVRs, wiring, Security Access Controls programming and troubleshooting).
Design and maintain LANs, WANS, VLANs, QOS, DNS, DHCP, Firewalls core switching and routing.
Keep all documentation up to date relating to site maps, maintenance records and surveillance layouts.
Ensure surveillance equipment meets Resort World standards and meets or exceeds New York State Gaming Commissions requirements.
Document and maintain detailed record relating to all scheduling, coordinate services, repairs, installations, removal of surveillance equipment and preventative maintenance.
Provide 24-hour emergency response to perform or facilitate emergency equipment repairs.
Develop and conduct training of Surveillance staff on the use of technical surveillance equipment.
Provide technical assistance to other departments to install covert video and audio surveillance equipment.
Catalog and inventory all surveillance technical equipment.
Be trained to be able to stand in and perform Observer duties when needed so as to maintain the minimum staff requirements per the NYSGC Regulations.