SURVEILLANCE SHIFT MANAGER
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Protect company assets by observing the activities of employees and customers via surveillance cameras. Review video footage on gaming in cases of patron/internal control disputes. Complete daily activity report and note any pertinent facts and/or incidents. Monitor recording equipment, and check equipment operation Notify appropriate person when infractions, including but not limited to cheating, stealing, etc. are observed, including notifying MGC agent on duty Provide work direction and supervision to Agents and Lead Agents: recommend personnel for hire, termination, and disciplinary action; conduct daily on-the-job training on casino operations and equipment. Assign and apportion work to be done among team members. Plan work processes and determine effective techniques or processes to be used by team members in the course of business. Supervise and manage the work processes or procedures of team members. Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance. Address and manage complaints, grievances or concerns from team members. Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations. BRING US YOUR BEST. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer
Requirements
- Associates degree from a college or university
- Five years related experience and/or training
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
Responsibilities
- Protect company assets by observing the activities of employees and customers via surveillance cameras.
- Review video footage on gaming in cases of patron/internal control disputes.
- Complete daily activity report and note any pertinent facts and/or incidents.
- Monitor recording equipment, and check equipment operation
- Notify appropriate person when infractions, including but not limited to cheating, stealing, etc. are observed, including notifying MGC agent on duty
- Provide work direction and supervision to Agents and Lead Agents: recommend personnel for hire, termination, and disciplinary action; conduct daily on-the-job training on casino operations and equipment.
- Assign and apportion work to be done among team members.
- Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
- Supervise and manage the work processes or procedures of team members.
- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
- Address and manage complaints, grievances or concerns from team members.
- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
