Surveillance Shift Manager - Full Time

Casino and•Chicago, IL

11d•$65,000 - $70,000•Onsite

About The Position

As a Surveillance Shift Manager, you will support the overall integrity of gaming and the protection of all guests, employees, and Company assets. Additionally, you will be responsible for Surveillance Operations on the Casino in the absence of the Director of Surveillance.

Requirements

Must have casino surveillance leadership experience.
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
High school or equivalent required; Bachelor’s Degree is preferred
Must have knowledge of all casino game rules
Must have knowledge of all applicable gaming regulations
Must have three years of experience in surveillance operations, particularly in a leadership role
Must have above-average math skills
Must have strong organizational and decision-making abilities
Must have excellent customer and employee relations skills
Must have excellent written and verbal communication skills
Must be able to work flexible shifts, including weeknights, weekends, and holiday

Nice To Haves

Bachelor’s Degree is preferred

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Manage the overall operations of the Surveillance department
Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Manage the department’s budget, including capital expenditures
Select, train, and develop team members through education, training, coaching, and corrective action
Safeguard company assets of the entire facility
Review all Surveillance Incident Reports
Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Bally’s Chicago Operating Co., LLC System of Internal Controls
Support the Illinois Gaming Board and Chicago Police Department on investigations
Perform other duties as assigned