Surveillance Operator
About The Position
The Surveillance Operator is responsible for maintaining continuous observation of all gaming areas to ensure the protection of Tribal assets, compliance with gaming regulations, and the safety and security of operations. This position operates and monitors CCTV and video management systems to detect, document, and report suspicious, unusual, or illegal activities in accordance with established policies and procedures. The Surveillance Operator supports investigations by reviewing and preparing video footage, maintains accurate records, and communicates findings to appropriate personnel. This role requires strong attention to detail, knowledge of gaming regulations, and the ability to work in a fast-paced environment while upholding confidentiality and integrity.
Requirements
- High school diploma or equivalent
- Must be able to work flexible shifts, including nights, weekends, and holidays
- Must be able to travel for required training and meetings
- Must be able to work in a dimly lit and cool-temperature environment
- Must be able to pass a pre-employment drug screening
- Must be able to pass a background investigation and suitability determination
Nice To Haves
- Associate degree from a two-year college or university
- Associate degree in criminal justice, security, or related field
- Previous experience in surveillance, security, or gaming operations
- Knowledge of and experience with closed-circuit television (CCTV) equipment
- Familiarity with gaming regulations and compliance standards
- Knowledge of basic card and gaming strategies
- Ability to perform basic math calculations
- Ability to interpret written, oral, diagram, or schedule-based instructions
- Strong observation and communication skills
- Ability to detect schemes or cheating activity aimed at the company or its customers
Responsibilities
- Monitor Tribal assets by identifying potential security and/or safety risks and reporting the individual or entity for proper resolution
- Maintain familiarity with Gaming Regulations set forth by the Tribal Gaming Commission (TGC), the National Indian Gaming Commission (NIGC), the California Division of Gambling Control (State Compact), and Surveillance Department policies and procedures
- Utilize necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activities occurring on property
- Coordinate with other departments when Surveillance discovers a matter requiring further investigation or attention
- Maintain accuracy and thoroughness of departmental records and reports
- Suggest and recommend possible changes in policies and procedures of other departments to protect Tribal assets
- Manage radio traffic, phone calls, and documentation of all Surveillance-related issues
- Maintain working knowledge of all games offered by the Casino
- Prepare reports and video footage as requested by Supervisors and Tribal Gaming personnel
- Operate the Video Management Export System (VMS) view station and merge, cut, prepare, release, and archive video footage
- Maneuver and operate the Surveillance Department database
- Ensure confidentiality and sensitivity of all Surveillance Department and Casino information and activities
- Communicate information effectively to appropriate personnel
- Travel for training and meetings as required
- Perform related and compatible duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
