Surveillance Operator

Churchill Downs•Sioux City, IA

1d•Onsite

About The Position

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property's Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock' in ‘Hard Rock', guests are invited to experience the legends of music by exploring Hard Rock's expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! JOB SUMMARY The Surveillance Operator observes all areas of the property and surrounding areas for suspicious behavior and reports all procedural infractions and criminal activity.ESSENTIAL DUTIES AND RESPONSIBILITIES Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal Operates surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness Monitors all company assets as well as property employees and guests for procedural violations Detects and reports incidents of cheating, theft, fraud, or other security breaches to the appropriate personnel Dispatches security officers as needed throughout the facility to monitor conduct M Maintains cleanliness of workstations and equipment Develops detailed and accurate logs or reports as required Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures Performs other related duties as assigned

Requirements

Excellent verbal and written communication skills
Excellent attention to detail and observational skills in analyzing video footage
Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts
Ability to multitask and respond to telephone and radio traffic
High school diploma or equivalent
Vocational or technical certifications in related field
One year of experience in surveillance, security, or related field
Must obtain valid gaming license, where applicable

Responsibilities

Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal
Operates surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness
Monitors all company assets as well as property employees and guests for procedural violations
Detects and reports incidents of cheating, theft, fraud, or other security breaches to the appropriate personnel
Dispatches security officers as needed throughout the facility to monitor conduct
Maintains cleanliness of workstations and equipment
Develops detailed and accurate logs or reports as required
Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct
Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures
Performs other related duties as assigned