Surveillance Operator - MGM Yonkers

MGM Resorts International • Yonkers, MD

1d • $40 • Onsite

About The Position

Join our dynamic team as a Surveillance Operator, where your keen attention to detail and technical expertise will be instrumental in creating a thrilling and secure experience for our guests! In this role, you'll collaborate with partner departments to uphold our commitment to exceptional service, ensuring compliance with company policies and regulations while effectively troubleshooting any challenges that arise.

Requirements

• Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
• Must have a high school diploma, GED, or equivalent
• Has at least 1 year of prior relevant experience within gaming and/or surveillance
• Is available to work nights, overnights, and weekends
• Has at least 1 year of prior relevant experience working in a similar resort setting

Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio, video evidence, and monitor the system for malfunctions
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances
• Maintain and improve knowledge of rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies, as necessary.
• Testify in court as a representative for the company, as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
• Collaborate with leadership to maximize guest experience
• Perform other job-related duties as requested

Benefits

• Unlock professional growth with robust development programs, networking events, and community volunteer initiatives
• Thrive in a supportive environment where teamwork and innovation flourish
• Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being
• Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners
• Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options
• Enjoy free on-site parking for a convenient start to your day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees