Surveillance Operator

Acme Player Services•Hawaiian Gardens, CA

11d•$23•Onsite

About The Position

The Surveillance Operator is responsible for monitoring live surveillance footage across the casino floor, detecting and reporting any suspicious activities or violations of company policies. This role requires attention to detail, strong observation skills, and the ability to make quick and accurate decisions. Operators must ensure the integrity of casino operations by identifying irregularities in real-time and documenting them accurately. Effective communication with management and other departments is key to ensuring proper follow-up and resolution of any issues observed.

Requirements

High school diploma or GED is required.
Basic ability to read, converse and write in English; must be able to read and comprehend simple instructions; and effectively communicate with upper management on irregularities observed.
Ability to apply common sense understanding to carry out written or oral instructions and apply ethical decision making.
Must possess excellent verbal and interpersonal skills as well as being a team player
Must be able to secure licensing through state (DOJ) and local agencies. Disqualifiers include felony convictions (no matter how long ago) or a misdemeanor conviction involving dishonesty or moral turpitude within 10 years of application per DOJ regulations.
Successfully pass a background check and drug screening.
Successfully pass a basic mathematics assessment which includes questions involving basic arithmetic such as addition, subtraction, division, multiplication, and percentage calculations.

Nice To Haves

Knowledge of casino operations, gaming rules, and regulations is beneficial.
Previous experience in the gaming industry is preferred

Responsibilities

Monitor Surveillance Cameras: Continuously observe surveillance footage from cameras placed throughout the casino, ensuring all areas are being monitored for signs of suspicious behavior, rule violations, or operational irregularities.
Respond to Supervisor Calls: Promptly respond to calls and requests from supervisors on the casino floor. Review footage as directed and provide real-time feedback or video footage to assist in resolving any incidents or concerns.
Report Irregularities: Document and report suspicious activities such as cheating, theft, fraud, and other potential violations. Provide detailed observations in real-time to ensure proper follow-up.
Review Surveillance Footage: Regularly review recorded footage to detect and document any incidents or violations that require attention or follow-up.
Assist with Investigations: Support investigations by providing footage, reports, and insights into incidents or irregularities.
Work with Law Enforcement: Collaborate with law enforcement agencies by providing surveillance footage and information relevant to criminal investigations and arrests. Ensure compliance with Department of Justice regulations and California Gambling Laws as they apply to surveillance operations.
Maintain Surveillance Records: Ensure that all recorded footage is properly archived, following company policies for data storage and retention.
Follow Policies and Procedures: Adhere to all company policies, including proper attendance and punctuality. Maintain a professional appearance in accordance with the Company’s Public Image Policy.
Communicate Effectively: Maintain clear communication with upper management and other departments regarding irregularities observed. Document incidents clearly in written reports and ensure timely follow-up.