Surveillance Operations Supervisor

University of Southern California

About The Position

Join the Trojan Family: USC Department of Public Safety (DPS) Title: Surveillance Operations Supervisor About the Department DPS, one of the largest campus public safety departments in the United States, is a diverse team of over 300 dedicated full-time employees. What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the diverse experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed. Learn more: Visit our DPS Website to explore our mission in depth. Job Summary: Provides guidance to Surveillance Operations Monitor (SOM) personnel performing CCTV camera observations. Schedules, assigns, and prioritizes work activity for SOM personnel. Prepares and submits administrative and investigative reports as required. Develops security systems operational training, policies and procedures. Ensures adherence to departmental policies, procedures and guidelines.

Requirements

High School or equivalent, combined experience/education as substitute for minimum education.
At least 2 years directly related to project or administrative experience.
Knowledge of Closed-Circuit Television systems (CCTV) and alarm monitoring.
Knowledge of standard methods, technology and procedures utilized to conduct video surveillance.
Working knowledge of computer systems and programs.
Possess excellent hand-to-eye coordination and computer skills.

Nice To Haves

Associate’s degree, combined experience/education as substitute for preferred education.
At least 3 years of related experience.

Responsibilities

Provides guidance to Surveillance Systems Monitor personnel performing CCTV camera observations, including access control systems, fire, life, intrusion alarm monitoring, and license plate recognition (LPR) camera response activity.
Schedules, assigns, and prioritizes work activity for Surveillance Operations Monitor personnel.
Provides performance feedback and prepares performance reviews.
Participates in the hiring process and makes recommendations for hiring and termination.
Extracts appropriate evidential records (e.g., video, photograph, etc.) from security systems to be used in investigative cases.
Prepares and submits administrative and investigative reports as required.
Writes and prepares daily logs and reports.
Provides training for staff and counsels or disciplines personnel to ensure adherence to procedures and that performance standards are met.
Ensures adherence to departmental policies, procedures, and guidelines.
Ensures the implementation and enforcement of University and CAL-OSHA policies relating to safety, health, and fire prevention.
Liaises with Public Safety personnel, Los Angeles Police Department, and other agencies to ensure the appropriate use of the security systems during investigations.
Assists Public Safety and other law enforcement agencies in investigating criminal or suspicious activity.
Testifies in court as a subject matter expert and representative of the Department of Public Safety.
Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on university responsibilities.
Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.
Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
Coordinates security activities with Department of Public Safety.
Promotes and maintains standards for security conscious awareness and behavior.
Maintains knowledge of University's crime prevention and suppression programs and services.
Ensures dissemination of security related information to staff.