Surveillance Officer I

Viejas Casino & Resort•Viejas Band of Kumeyaay Indians, CA

20h•Onsite

About The Position

The Surveillance Officer I monitors all areas of the property, closely observing target games, team members, and customers to ensure compliance with laws, regulations, and internal controls. This role involves responding to inquiries, conducting surveillance on cash operations and potential violations, operating surveillance equipment, and assisting management with theft prevention and maintaining casino integrity. The officer is also responsible for generating reports, conducting video reviews and audits, and maintaining surveillance records.

Requirements

High school diploma or general education degree (GED) required.
0 to 1 years related experience and/or training or equivalent combination of education and experience.
Knowledge of all casino games and surveillance techniques.
Good written, verbal and interpersonal skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Basic mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Nice To Haves

Basic knowledge of computer skills, MS Word and Excel and Telecommunications is desirable.

Responsibilities

Monitors all areas of the property and closely observes target game, team member and customer to ensure compliance with laws, regulations and internal controls.
Answers and initiate telephone calls concerning casino floor operations and inquires for assistance.
Answers radio communications concerning floor operations and inquiries for assistance.
Monitors radio traffic for situations that may require surveillance intervention or action.
Advises on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual.
Conducts surveillance on all cash operations, theft, loss, or violations of the integrity of gaming.
Operates surveillance-related equipment and reports malfunctions or necessary repairs to supervisory staff.
Assists management and the investigator with surveillance operations plans to prevent theft, loss, or integrity of gaming.
Observes and reports on matters, as directed, concerning gaming and maintaining casino integrity.
Generates reports, documents, and videos concerning observed casino operations discrepancies.
Conducts video reviews to verify payouts, and incidents upon request.
Conducts audits and assists with investigative reviews of activities as assigned.
Provides surveillance video to casino management who request to review activities in their area.
Maintains surveillance records and logs for documentation purposes.
Keeps current on policies and procedures concerning surveillance, gaming and casino operations, including internal control, federal, state, tribal regulations and compact requirements.
Performs all other related and compatible duties assigned.
Does not provide supervision to others.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
And, much more!