Surveillance Lead - 2nd Shift

Churchill Downs Incorporated•Oak Grove, KY

2d•Onsite

About The Position

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN. JOB SUMMARYThe Surveillance lead will conduct surveillance and ensure that employees are monitoring operations. Surveillance lead will fill in for Surveillance Shift Managers when required. #OakGroveESSENTIAL DUTIES AND RESPONSIBILITIESThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

Requirements

Ability to maintain high levels of confidentiality and integrity.
Maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility relative to the performance of the position
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Experience using technology for HR and/or recruiting systems
Experience in HR policies and procedures
Available to work when needed, including weekends, holidays, and nights.
High School Diploma or equivalent
Previous surveillance experience
Able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

Responds to calls requesting the need for surveillance coverage
Knowledge of computer software including Microsoft Operating Systems
Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities
Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines
Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes
The detection of the presence of any individual who may be or is required to be excluded or ejected from the licensed facility or is self-excluded from the gaming floor and gaming activities at all licensed facilities
Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation
Working knowledge of CMS application including but not limited to the following: Cage & Pit menu (customer status inquiries), Credit, Marketing & Players Club and Self Exclusion display
Conducts digital video reviews as assigned
Documents equipment malfunctions
Responsible for accurate and efficient operation of procedures within designated department
Any other assigned duties and responsibilities
Must complete all required company training
Other duties as assigned.