Surveillance Investigator

SARACEN DEVELOPMENT LLC•Pine Bluff, AR

1d•Onsite

About The Position

This position is responsible for protecting Company assets and proactively investigating with use of surveillance cameras all cash handling areas. Employees are required, on a continual basis to… Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. Maintain a professional departmental, company and community reputation. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Observe and report any and all gaming violations and/or thefts of property and ensure these are documented. Maintain strict confidentiality of all property related issues. Operate monitor room equipment, including basic computer functions. Participate in court actions as necessary. Learn all games in use on property and all procedures and cheating indicators of such games. Write proper reports as needed. Read and understand Arkansas Gaming Regulations and Title 31 rules and laws. Respond to surveillance management and gaming control requests. Respond to requests from other departments as appropriate. Maintain a neat and organized work area. Perform work in an honest and trustworthy manner. Maintain confidentiality within the set guidelines. Perform Player evaluations while furthering knowledge of surveillance operations. Attend all training classes and seminars as directed. Maintain digital recordings and storage and document any system abnormalities or malfunctions in the tech log. Observe and identify suspected cheaters and cheating techniques, and make department management aware of the observations. Using data from the POS system for voids, no sales, etc., proactively audit food and beverage cashiers. Proactively conduct Cage transaction audits. Conduct special watches as assigned by Surveillance Management. Observe and audit count room activities. Conduct fill, credit, and marker audits. Will act in the capacity of Surveillance Operator when required. Other duties as assigned. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Requirements

21 years of age or above
Gaming property – Must be able to obtain and maintain a gaming license issued by the State of Arkansas.
High School Graduate or equivalent.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to work with and apply mathematical concepts such as probability, fractions and percentages preferred.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must have 20/20 corrected vision.
Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and varied instances of standing/walking during the shift.
Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying-schedules to reflect the business needs of the property.
This position requires some anonymity from the general employee population and limited to no participation in company employee events.

Nice To Haves

Minimum one year of gaming surveillance experience preferred but not required.
Previous experience analyzing trends in POS systems and gaming preferred.
Previous experience conducting investigations and writing detailed reports preferred.

Responsibilities

Observe and report any and all gaming violations and/or thefts of property and ensure these are documented.
Maintain strict confidentiality of all property related issues.
Operate monitor room equipment, including basic computer functions.
Participate in court actions as necessary.
Learn all games in use on property and all procedures and cheating indicators of such games.
Write proper reports as needed.
Read and understand Arkansas Gaming Regulations and Title 31 rules and laws.
Respond to surveillance management and gaming control requests.
Respond to requests from other departments as appropriate.
Maintain a neat and organized work area.
Perform work in an honest and trustworthy manner.
Maintain confidentiality within the set guidelines.
Perform Player evaluations while furthering knowledge of surveillance operations.
Attend all training classes and seminars as directed.
Maintain digital recordings and storage and document any system abnormalities or malfunctions in the tech log.
Observe and identify suspected cheaters and cheating techniques, and make department management aware of the observations.
Using data from the POS system for voids, no sales, etc., proactively audit food and beverage cashiers.
Proactively conduct Cage transaction audits.
Conduct special watches as assigned by Surveillance Management.
Observe and audit count room activities.
Conduct fill, credit, and marker audits.
Will act in the capacity of Surveillance Operator when required.
Other duties as assigned.