Surveillance Assistant Shift Manager

PENN Entertainment • Morgantown, PA

77d • $50,000

About The Position

At PENN Entertainment, you'll be part of an exciting industry where the days and nights are fast-paced. You'll work with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company cares about your career growth and provides support to expand your possibilities. The surveillance department operates independently of all other departments, and there are specific employment restrictions for former surveillance employees. The position involves providing guidance and daily supervision to staff, supporting operational goals, ensuring compliance with gaming regulations, and maintaining customer service standards.

Requirements

• Bachelor's degree (B.A) or equivalent combination of education and experience.
• One to two years of casino Surveillance experience.
• Thorough knowledge of casino operations, games, cheating, and embezzlement scams.
• Comprehensive knowledge of video surveillance systems.
• Advanced computer knowledge; proficient in Microsoft applications for report writing and data entry.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to Gaming regulations.
• Support compliance to departmental budgets.
• Promote and demonstrate superior customer service in accordance with department and company standards.
• Enforce all gaming laws and regulations applicable to the Surveillance Department.
• Partner with property departments to conduct sensitive investigations into potentially illegal activities.
• Act as direct liaison between surveillance room activities and the Director of Surveillance.
• Ensure compliance with all regulatory, internal control, and policies and procedures.
• Safeguard company assets at all times.
• Submit reports for incidents, infractions, and violations.
• Examine and analyze physical property, processes, and procedures for compliance.
• Conduct, supervise, and prepare reports relating to any reported incidents.
• Maintain strict confidentiality in all departmental and company matters.
• Monitor the facility using CCTV and maintain logs of events.
• Ensure monitoring of drops, soft count, and transfers of funds/assets.
• Conduct clandestine monitoring of gaming operations and cash handling processes.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off that increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees