Surveillance and Communication Specialist

WVU Medicine•Burbank, CA

2d•Onsite

About The Position

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Greet visitors and staff entering facility, provide directions and assistance to those in need, provide telephone and communication services, monitor surveillance systems and notify on duty Security Officer via radio of irregularities, receive calls from third party alarm monitoring company and dispatch Security Officer to investigate, other miscellaneous security duties as assigned.

Requirements

High School Diploma or equivalent.
Use a computer keyboard, monitor and mouse.
Answer telephones and transcribe messages.
Communicate verbally, written and electronically with healthcare personnel, families and patients.
Must meet Department of Labor’s MEDIUM duty standard (MEDIUM WORK- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly).
Able to bend, stoop, reach and be capable of normal rotation, standing and walking for an 8-10 hour shift.
This position requires employees to be available for any shift, including weekends.
Employee must be able to become PPCT Defense Tactics trained/certified within one year after hired.
Excellent interpersonal skills needed when interacting with patients, visitors, and employees.
Employee must have working knowledge of Microsoft Word, Excel, and Outlook.

Nice To Haves

Previous Switchboard, customer service experience, and/or security experience preferred.

Responsibilities

Performs Security surveillance of hospital buildings and grounds to prevent fire, theft, vandalism, and unauthorized entry.
Receives internal calls from hospital departments and dispatch appropriate staff.
Utilize hospital intercom system to provide appropriate overhead announcements in a clear tone.
Receive all incoming calls and connect them as requested in a prompt and courteous manner.
Call or page physicians, Operating Room staff, and others as requested.
Handles emergency and crisis situations effectively and efficiently.
Exercises proper stewardship through the appropriate use of supplies, equipment, and time.
Follows hospital, state and federal guidelines for ensuring safe environment for workers, patients and public. Ensures compliance by staff to hospital, governmental and insurance regulations. Maintains and monitors staff compliance with hospital and departmental policies and procedure for safety and security. Complies with JC, OSHA, and HIPAA. Maintains confidentiality regarding security issues/concerns within the hospital.
Provides suggestions and feedback concerning processes to assess and improve the services provided and compliance with regulatory requirements.
Communicates and interacts with clients, families, visitors, physicians, departmental and hospital staff and the public in general in a manner that demonstrates professionalism.
Remains current and responsive to changes in healthcare delivery, standards established by professional organizations, regulatory and accrediting bodies and the needs of the organization.
Participates in the processes to assess and improve the services provided and compliance with regulatory requirements. Reports results assessment and improvement processes to the appropriate administrative levels.
Willingly accepts assignments within scope of practice, skill set and level of competence.
Responds to all requests from the Emergency Control Center for security assistance. Provides relief to the Emergency Control Center Technicians and the Switchboard as requested.
Maintains all activity on ECC Daily Report Log on the ECC computer i.e. locks, unlocks, rounds, breaks, etc.
Monitors fire alarm, security, code alarms, panic buttons, and other system monitoring equipment and dispatches security to real or potential emergency situations.
Receives 1-911 calls and internal calls from hospital departments and dispatches appropriate staff.
Provides disaster response coordination and dispatch when staffing the Emergency Control Center.
Performs monthly checks of the Safety/Security Systems.
Assigns all visitors name badges/stickers after confirming visitation privileges with floor patient is assigned to.