SURVEILLANCE AGENT

BEAR RIVER BAND OF THE ROHNERVILLE RANCHERIA•Loleta, CA

2d•$19 - $25•Onsite

About The Position

The Surveillance Agent is responsible to ensure daily tasks are completed as well as monitoring audio and video surveillance equipment. Dispatch from the monitoring room to conduct normal activities. Dispatch correct information to security. Provides for the safety and security of patrons, employees, visitors and assets of the Casino. Monitors activity to ensure compliance with all Gaming policies and procedures. Notifying Supervisor of any irregularities in a timely fashion.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Must pass written and visual skills test including math and reading comprehension.
Must be able to obtain a Class B Gaming License.
Proficient personal computer skills including E-mail, Itrak incident reporting, routine database activity, word processing, Omnigo CAD dispatch software.
Ability to read and interpret documents such as policies and procedures and training manuals. Ability to write routine reports and correspondence. Ability to speak effectively to coworkers and other departments.
Ability to calculate figures and amounts such as payout percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to operate standard office equipment (copier,phones, fax, etc.).
Must be able to work with American Indian people and be sensitive to their culture.

Responsibilities

Responsible for practicing, supporting, and promoting Bear River Tribal Gaming Agencies culture and demonstrating exemplary Service Standards at all times.
Be completely familiar with gaming regulations, Internal Control System, the departmental policies and procedures, and have working knowledge of applicable federal, state, and local laws. Ability to monitor other departments policies and procedures.
Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming.
Thoroughly understand emergency action procedures.
Cooperate with other departments in protecting assets.
Attend court, hearings, and other legal meetings as a witness for gaming regulatory agencies, or law enforcement agencies when appropriate.
Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations to detect any violations of law, policies, and procedures.
Report to Supervisor any violations of the law, gaming regulations, and policies and procedures..
Observe the precepts of truth, accuracy, and prudence, and do not allow personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities.
Have superior knowledge of all casino games, including but not limited to Blackjack, Roulette, Baccarat, Pai Gow Poker, Three Card Poker, Craps, Slots, and understand all relevant aspects of each game, such as dealing procedures, counting strategies and methods of cheating.
Conduct routine random surveillance and special observations as approved by surveillance management.
Conduct surveillance reviews or audits to confirm transactions or events.
Must be reliable, trustworthy, and honest.
Works with highly sensitive information, maintains confidentiality and discretion in all areas.
May make limited decisions when supervisor is out of the room
Participate in proactive team efforts.
Comply with all safety policies, practices and procedures. Report all unsafe activities to Supervisor.