Surveillance Agent
About The Position
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Performs duties to monitor and record all gaming and casino activities. Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior. Records and reports on violations of internal controls and criminal behavior. Maintains and updates accurate reports and daily logs of all surveillance and casino activity. Reviews taped incidents to identify gaming problems. Sets up and maintains control standards book, alert files, and other departmental documentation. Other duties as assigned.
Requirements
- Must be at least 21 years of age.
- High School Diploma or GED equivalent required.
- Must understand and speak the English language.
- Must be able to use a PC, radio communication equipment, VCR, DVR, camera, and other surveillance equipment.
Nice To Haves
- 1-2 years of experience in Loss Prevention, Video Surveillance, or a related field is preferred.
- Knowledge of loss prevention and video surveillance techniques a plus.
Responsibilities
- Performs duties to monitor and record all gaming and casino activities.
- Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures.
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
- Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior.
- Records and reports on violations of internal controls and criminal behavior.
- Maintains and updates accurate reports and daily logs of all surveillance and casino activity.
- Reviews taped incidents to identify gaming problems.
- Sets up and maintains control standards book, alert files, and other departmental documentation.
- Other duties as assigned.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
