Surveillance Agent - Silver Legacy (Reno)

Caesars Entertainment•Reno, NV

5d•$24•Onsite

About The Position

The Casino Surveillance Tech is responsible for actively monitoring the casino floor and associated areas using surveillance technology to ensure the security, compliance, and integrity of all gaming and non-gaming activities. This role involves identifying potential security threats, monitoring gaming operations, and assisting in investigations as required

Requirements

Must be able to obtain and retain a gaming license
Must be at least 21 years old
The ability to read and recognize abnormal body language.
The ability to maintain composure in a potentially stressful environment.
The ability to successfully interact with all levels of team members and management.
Must possess strong computer skills.
Excellent verbal and written communication skills
Gaming License
Must be able to sit and stand at the console to operate cameras
Must have the ability to communicate by telephone and radio
Must have the ability to bend over and reach from the floor level to 7 feet in order to perform daily tape changes
Able to lift up to ten (10) pounds on a regular basis
Normal hearing and vision range are required.
Regular, predictable attendance required
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Utilize advanced surveillance equipment, including cameras and monitoring systems, to observe all areas of the casino in real-time
Detect and document suspicious or unusual activities, ensuring compliance with gaming regulations and internal policies
Monitor gaming tables, slot machines, cash transactions, and other casino activities to prevent cheating, fraud, and unauthorized behavior
Document and report any identified irregularities, suspicious activities, or security breaches to appropriate casino management and regulatory authorities
Assist law enforcement and regulatory agencies in investigations by providing video evidence and insights when required
Coordinate with security personnel to respond to incidents or emergencies promptly, ensuring the safety of guests and staff
Handle sensitive information and surveillance data with the utmost confidentiality and professionalism
Maintain accurate and detailed records of surveillance activities, incidents, and observations
Communicate effectively with casino management, security personnel, and regulatory bodies to address security concerns and provide updates
Discover, maintain, and provide information to Security, Legal, and People department heads regarding potential criminal activity and/or activity that may cause risk or liability for the Company
Ensure compliance with gaming regulations, company policies, and relevant laws to maintain a secure gaming environment.
Maintain working knowledge of laws and regulations (and changes in such) impacting the Company's line of business and communicate this information to the appropriate parties, as required
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned