Surveillance Agent

PENN Entertainment • Riverside, MO

9h • $17

About The Position

Observe all casino operations via surveillance camera to ensure the protection of company assets. Observe and evaluate all procedures and regulatory requirements. Report and maintain video footage of any infractions.

Requirements

• High school diploma or G.E.D.
• Ability to read and interpret documents such as internal controls,SOP’s, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts using basic math, including fractions and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Nice To Haves

• Preferably six months related experience and/or training.

Responsibilities

• Provide friendly, fast, and helpful customer service through the consistent practice and delivery of customer service to all guests and team members.
• Protect company assets by observing the activities of employees and customers via surveillance cameras.
• Review video surveillance footage on cases of patron/internal control disputes.
• Complete daily activity reports and note any pertinent facts.
• Monitor recording equipment and check equipment operation.
• Report all observed gaming violations, procedures and criminal actions to appropriate authority in order to adhere to company reporting requirements.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Comply with any reasonable request made by the Surveillance Shift Manager or Manager.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees