Surveillance Agent - Overnight Shift

Hollywood Casino at Charles Town Races

1d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
Coordinates with supervisor to record questionable activity for review and possible use as evidence. Conducts these observations of the gaming and other areas as directed.
Prepares logs of all pertinent activity and equipment checks.
When assigned to the CCTV monitoring room, “patrols” the facility through the use of pan, tilt and zoom cameras and records all pertinent activity on a daily log.
Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas, mutuel teller areas, all money handling activities, and count rooms. Observes the conduct of the employees and customers.
Reviews and plays back videos to assist other departments in determining facts about a situation or issue.
Operates camera controls, digital recorders, monitors, audio recorders and reset alarms.
Identifies and responds to different alarm sounds, i.e. panic, fire and door.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff.
Maintains complete confidentiality of all company information at all times.
Participates in meetings and trainings as required.
Performs all job duties in a safe and responsible manner.
Performs other duties as may be assigned by department and/or company management.
BRING US YOUR BEST.
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer

Requirements

• A high school diploma or equivalent is required; one to three months related experience and/or training.
• Excellent communication skills both written and oral.
• Ability to read and comprehend simple instructions, short correspondences, and memos.
• Ability to write routine reports and correspondence.
• Results oriented, hands-on professional with the ability to deal effectively and interact well with others.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to speak clearly to others via radio transmissions.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to apply common understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Lottery and Racing Commissions every year of employee.
• Must be a minimum of 21 years of age.
• The ability to learn and retain knowledge of all casino games and casino operations.
• Must have legible handwriting.
• Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues.
• The ability to learn and retain the knowledge of database software.
• Champion of Red Carpet Customer Service and building positive team spirit.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Coordinates with supervisor to record questionable activity for review and possible use as evidence.
• Conducts these observations of the gaming and other areas as directed.
• Prepares logs of all pertinent activity and equipment checks.
• When assigned to the CCTV monitoring room, “patrols” the facility through the use of pan, tilt and zoom cameras and records all pertinent activity on a daily log.
• Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas, mutuel teller areas, all money handling activities, and count rooms.
• Observes the conduct of the employees and customers.
• Reviews and plays back videos to assist other departments in determining facts about a situation or issue.
• Operates camera controls, digital recorders, monitors, audio recorders and reset alarms.
• Identifies and responds to different alarm sounds, i.e. panic, fire and door.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff.
• Maintains complete confidentiality of all company information at all times.
• Participates in meetings and trainings as required.
• Performs all job duties in a safe and responsible manner.
• Performs other duties as may be assigned by department and/or company management.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees