Surrogacy Case Manager - Licensed Social Worker

Family Inceptions•Suwanee, GA

51d•Hybrid

About The Position

Family Inceptions has supported intended parents and surrogates for more than 17 years. We’re seeking a Licensed Social Worker to serve as a Surrogacy Journey Manager, guiding families and surrogates through one of the most meaningful experiences of their lives. This is not a clinical therapy position. Instead, you’ll provide emotional support, education, and coordination throughout the surrogacy journey, ensuring parents and surrogates alike feel cared for and confident at every step.

Requirements

Active LMSW or LCSW license in the U.S. (required).
Minimum 3-5 years of post-graduate, professional social work experience in women’s health, fertility, adoption, or family services. Internship experience will not be considered.
Strong communication skills, high emotional intelligence, and the ability to support families in emotionally sensitive situations.
Comfort with virtual communication tools and case management platforms.
Flexibility to occasionally support clients outside of standard business hours (different time zones, evening calls, or urgent situations).

Responsibilities

Manage surrogacy journeys from initial match through postpartum, serving as the primary point of contact for all parties involved.
Coordinate communication and scheduling between intended parents, gestational surrogates, IVF clinics, reproductive attorneys, mental health professionals, and insurance providers.
Guide intended parents and surrogates through the match process, setting expectations and supporting alignment from the start.
Monitor medical milestones including screening appointments, embryo transfers, pregnancy confirmations, OB appointments, and delivery planning.
Track case timelines and ensure all contractual, legal, and medical deadlines are met.
Proactively identify risks, delays, or complications and work to resolve or escalate issues before they impact the journey.
Coordinate travel logistics when surrogates or intended parents need to be at clinic appointments or delivery locations.
Provide consistent, compassionate, non-clinical emotional support and education to intended parents and surrogates throughout the journey.
Set clear expectations regarding timelines, medical processes, legal steps, financial responsibilities, and communication norms.
Conduct regular check-ins with both intended parents and surrogates to ensure alignment, satisfaction, and emotional well-being.
De-escalate conflicts or misunderstandings between intended parents and surrogates with professionalism and care.
Serve as a calming, knowledgeable presence during high-stress moments such as failed transfers, pregnancy complications, or delivery changes.
Communicate exclusively through company-approved systems.
Maintain accurate, detailed, and up-to-date case records in company systems at every stage of the journey.
Ensure all required documents (contracts, medical clearances, insurance confirmations, legal agreements) are collected, filed, and tracked.
Follow HIPAA requirements and company confidentiality policies in all communications and record-keeping.
Ensure compliance with ethical standards, company protocols, and applicable federal and state law.
Prepare case summaries, status reports, and handoff documentation as needed.