Surplus Lines Manager

Gallagher•Rolling Meadows, IL

13h

About The Position

The Surplus Lines Manager is a skilled and results-driven leader responsible for overseeing surplus lines operations, with a focus on compliance and operational excellence. This role ensures the timely and accurate filing and remittance of surplus lines taxes, manages compliance with complex and variable state-specific requirements, and drives process improvements within their team or function. The Manager will lead a team of analysts, fostering a collaborative and high-performing culture, and will work closely with internal stakeholders to ensure alignment with organizational goals. The ideal candidate will have a strong regulatory compliance background, solid experience in surplus lines operations, and a proven ability to inspire, coach, and develop teams to achieve their full potential. This role requires strong leadership skills to build trust, drive engagement, and create an environment where team members feel empowered to succeed.

Requirements

Bachelor's degree and a minimum of 7 years related experience required.
Strong regulatory compliance knowledge in the areas of state-specific surplus lines placements and filings and individual and entity licensing processes, laws and requirements.

Nice To Haves

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
Minimum of 5 years of experience in Surplus Lines Operations, with licensing and regulatory compliance a plus.
Minimum of 5 years of proven leadership experience, managing across teams, and driving operational improvements.
Solid understanding and knowledge of the insurance industry, including surplus lines operations, compliance, and regulatory requirements and best practices
Demonstrated ability to manage a high transaction operation with tight deadlines, and complex, variable requirements
Experience with agency management systems
Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Excellent analytical and problem-solving abilities.
Excellent written and verbal communication skills, strong interpersonal skills, a high level of self-awareness, with the ability to engage and influence at multiple levels of the organization.
Ability to manage multiple priorities and effectively report upwards on the status of others' work.
A proven ability to coach and develop high-performing teams
Strong presentation skills.
Ability to travel as required.
Familiarity with productivity metrics and cost-per-transaction concepts.
Experience in implementing process improvements and innovative solutions.

Responsibilities

Lead and mentor a team of analysts, fostering professional growth, engagement, and high performance.
Build and maintain a collaborative team culture that emphasizes accountability, continuous learning, and operational excellence.
Collaborate with internal branches, Legal, Accounting, and state departments of insurance to address challenges and ensure compliance.
Drive process improvements and control initiatives within the team or function.
Communicate operational updates and plans to the Surplus Lines & Licensing (SL & L) team and senior leadership.
Monitor and report on key performance indicators (KPIs) to ensure operational efficiency and compliance.
Ensure all quality control targets are met.
Drive quality assurance initiatives to ensure compliance with state agencies.
Communicate operational updates to internal teams and senior leadership.
Implement best practices to improve efficiency and compliance within the team.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program