Surgical Services Coordinator - BIDMC Orthopedics

Beth Israel Lahey Health

7d • $25 - $34

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Surgical Services Coordinator provides support for leadership positions and a division or department by leading and coordinating administrative work, projects, and staff. Performs various administrative functions requiring in-depth knowledge of departmental programs, operations, and services, and hospital policies and procedures. This role supports leadership by coordinating administrative initiatives, managing projects, and ensuring the smooth execution of departmental priorities. It requires strong organization, discretion, and the ability to balance multiple responsibilities while supporting staff and operational needs. The position follows a consistent daytime schedule of Monday–Thursday 8:00 AM–4:30 PM and Friday 7:30 AM–4:00 PM, promoting reliable coverage and workflow continuity across the department.

Requirements

• High School diploma or GED required. Associate's degree preferred.
• 3-5 years of related work experience required.
• Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
• May produce complex documents, perform analysis, and maintain databases.
• Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents.
• Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines. The manager/Director provides broad guidance and overall direction.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.
• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects. Sitting most of the time, with walking and standing required only occasionally

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Screens telephone calls and access for high-level position(s), deciding which individuals need face-to-face meetings, which can be referred to other managers, or, when possible, resolves the situation.
• Schedules and prepares for diverse and complex appointments, meetings, and travel arrangements.
• Oversees planning and preparation for committees.
• Distributes minutes, prepares agenda, materials, and committee work.
• Plans, coordinates, and makes recommendations in preparation for high-profile programs and events for the department.
• Independently composes and edits complex and sensitive correspondence, reports, and documents for final approval by the manager.
• Compiles, analyzes, and summarizes data from multiple sources to create detailed, complex documents, reports, and high-level presentations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED