Surgical Scheduling Assistant, Ortho

The Paley Institute • West Palm Beach, FL

105d

About The Position

The position is a key member of the concierge team and serves as the lead customer service ambassador for designated Paley Institute physicians. The Administrative Assistant is primarily responsible for office and surgical scheduling and calendar management as well as warmly greeting and welcoming all patients along with their families, friends, guests and colleagues - who visit the Paley Institute. The position will serve as a primary point of contact, assuming a 'lead role,' completing a wide variety of assigned tasks including coordinating the surgical schedule, assisting front-desk concierge operations for assigned physicians, working in close collaboration with the Institute's Practice Manager and Physician Staff. The position will have accountability for ensuring that the calendar for the designated physician staff is consistently current, accurate and detailed. Oversees one or more scheduling projects of significant importance to the institution and/or the community, and delegates necessary administrative support to the assigned physician staff. Consistently demonstrates teamwork and serves as a role model for the other administrative staff. The Administrative Assistant must set the standard for providing the highest quality of service and positive impression during each patient interaction in the Paley Institute.

Requirements

• High volume orthopedic surgery scheduling experience highly preferred.
• Experience with Athena, insurance authorizations, billing, and new patient scheduling highly preferred.

Responsibilities

• Coordinate surgical schedule for designated physicians.
• Assist front-desk concierge operations for assigned physicians.
• Manage office and surgical scheduling and calendar management.
• Greet and welcome patients and their families, friends, and guests.
• Serve as a primary point of contact for patients.
• Ensure the calendar for designated physician staff is current, accurate, and detailed.
• Oversee scheduling projects of significant importance.
• Delegate administrative support to assigned physician staff.
• Demonstrate teamwork and serve as a role model for administrative staff.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services