Surgical Scheduler

Wills Eye Hospital • Philadelphia, PA

390d

About The Position

The Surgical Scheduler at Wills Eye Hospital is responsible for performing various administrative support duties related to patient care, primarily focusing on scheduling surgical procedures and ensuring accurate patient registrations. This role is crucial in facilitating a positive patient experience by efficiently managing the surgical schedule and handling patient information with care and professionalism.

Requirements

• High school diploma or equivalent required.
• 3 to 5 years related healthcare, registration, physician billing, medical records and/or medical office experience preferred.
• Knowledge of medical records administration.
• Excellent customer service skills and strong attention to detail required.
• Strong ability to communicate effectively with staff, physicians, patients and their families.
• Must be familiar with ICD-9 and CPT coding.

Responsibilities

• Accurately completes patient registrations in an efficient, professional, and customer-oriented manner.
• Records patient demographic information into scheduling system and ensures times, procedures, and surgeons names are complete and accurate.
• Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for center's services.
• Coordinates daily OR schedule as directed by service administrator/manager.
• Responds to phone calls from patients, physicians, medical staff and peers and determines the urgency of the situation and then suggests appropriate referrals, based on work flow.
• Observes policy & procedures to protect patients privacy & rights as a patient in compliance with HIPAA & all relevant laws, regulations, & standards.
• Uses good judgment & initiative, communicates effectively, & adapts to variations in workloads, assignments, & inter-personal situations as needed.
• Formulates and maintains effective working relationships with peers and management and functions as an effective team member.
• Respects and protects the patients' rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients' best interest with full consideration of their legal rights.
• Performs other related duties incidental to the work described herein.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED