Surgical Scheduler

Cooper University Hospital•Camden, NJ

2d•$20 - $31

About The Position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests. The Surgical Scheduler for the Structural Heart Team will be responsible for both inpatient and outpatient scheduling of tests and procedures. The scheduler will also be responsible for providing accurate detailed information to patients regarding scheduling of procedures, office visits, procedural information and testing results and enter information as a telephone encounter. The scheduler will be responsible to obtain required documents, scan records into the EMR, and assist with scheduling meetings and minutes as directed.

Requirements

0-2 Years experience
HIGH SCHOOL

Responsibilities

in-patient scheduling
professional telephone etiquette
customer satisfaction
scheduling for hospital outpatient-based services
changing, and canceling appointments
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Support checkout office, scheduling patients for procedures after office visits.
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed.
Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
responsible for both inpatient and outpatient scheduling of tests and procedures
responsible for providing accurate detailed information to patients regarding scheduling of procedures, office visits, procedural information and testing results and enter information as a telephone encounter
responsible to obtain required documents
scan records into the EMR
assist with scheduling meetings and minutes as directed